Progressive Celebrates 10th Anniversary of Groundbreaking Web Site by Making Online Customer Self-Service Even Easier

Updated site gives customers more information about their policies

MAYFIELD VILLAGE, Ohio – October 13, 2008 – When Progressive became the first auto insurer to let customers access their policies online back in 1998, it revolutionized the way customers could interact with their insurance providers. Today, functionality that lets customers do everything from make policy changes to pay bills online has become the industry norm.

To celebrate the 10th anniversary of its online customer self-service site, Progressive has made improvements to the site based on customer feedback, including:

  • Alerts that let customers know when action is needed on their policies;
  • A real-time snapshot of recent policy activity;
  • An easy-to-access summary of drivers, vehicles and addresses;
  • A quick and easy way to click between policies;
  • Answers to commonly asked questions; and
  • The option to receive paperless billing and documents.

The core functionality that customers have come to know remains intact, including a “What if?” feature that allows users to see how their rate would be affected if they get a new vehicle, change coverage limits, or move. And, Progressive is still the only car insurer that allows customers to make payments using mobile devices like cell phones, schedule an appointment to get their car fixed and more.

“When Progressive started offering customers unprecedented access to their accounts via the Internet 10 years ago, some people thought we were crazy,” says Vikki Nowak, Progressive’s online service director. “But clearly, it was an idea whose time had come. Today, more than 2 million people log into their policies every month and this is the kind of service customers have come to expect.”

About Progressive

The Progressive Group of Insurance Companies, in business since 1937, is the country’s third largest auto insurance group and largest seller of motorcycle and personal watercraft policies based on premiums written, and is a market leader in commercial auto insurance.

Progressive is committed to becoming consumers’ #1 choice for auto insurance by providing competitive rates and products that meet drivers’ needs throughout their lifetimes, superior online and in-person customer service, and best-in-class, 24-hour claims service, including its csoncierge level of claims service available at service centers located in major metropolitan areas throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. Progressive offers its products, including personal and commercial auto, motorcycle, boat and recreational vehicle insurance, through more than 30,000 independent insurance agencies throughout the U.S. and online and by phone directly from the Company. Private passenger auto products and prices are different when purchased directly from Progressive or through independent agencies. To find an agent or to get a quote, go to