Innovative Claims Payment System Earns Progressive a Spot on the InformationWeek 500

MAYFIELD VILLAGE, Ohio – September 15, 2008 – An automated system that makes it faster and easier for repair shops to receive payments from Progressive earned the car insurance company a spot on the InformationWeek 500 for the ninth year in a row. The InformationWeek 500, published by InformationWeek magazine, is a list of the nation’s top 500 largest and most innovative users of information technology.

Repair shops that choose to participate in Progressive’s network use an automated system to track the progress of their repairs. When repairs are complete, the claims payment system reviews, approves and automatically transfers the payment, saving shops time by not having to manually submit an invoice and wait for a check to be cut.

“Being named to the InformationWeek 500 signals that our investment in technology and claims innovation is paying off,” said Ray Voelker, chief information officer at Progressive. “But it’s even more rewarding to know that our innovation benefits not only our customers but also the shops that choose to do business with us.”

Progressive has been reinventing the claims experience for years. In 1990, it was the first major car insurer to introduce 24 hours a day, seven days a week claims service with its Immediate Response® claims service. In 1994, Progressive introduced the Immediate Response Vehicle®, a specially marked and outfitted vehicle equipped with technology that empowers claims representatives to complete a damage estimate and write a check on the spot. In 2006, Progressive launched an interactive online claims reporting tool that allows customers to report a claim and track its status from start to finish.

About Progressive

The Progressive Group of Insurance Companies, in business since 1937, is one of the country’s largest auto insurance groups, the largest seller of motorcycle and personal watercraft policies, and a market leader in commercial auto insurance based on premiums written.

Progressive is committed to becoming consumers’ #1 choice for auto insurance by providing competitive rates and innovative products and services that meet drivers’ needs throughout their lifetimes, including superior online and in-person customer service, and best-in-class, 24-hour claims service, such as its concierge level of claims service available at service centers located in major metropolitan areas throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. Progressive offers its products, including personal and commercial auto, motorcycle, boat and recreational vehicle insurance, through more than 30,000 independent insurance agencies throughout the U.S. and online and by phone directly from the Company. Private passenger auto products and prices are different when purchased directly from Progressive or through independent agencies. To find an agent or to get a quote, go to