Independent BI Leader Honored for Top Customer Service
New York, NY – August 21, 2008 – Information Builders, the independent leader in operational business intelligence (BI ) systems, today announced it has been recognized by CRM magazine, the industry’s leading customer relationship management (CRM) publication, as a 2008 CRM Market Leader in the Business Intelligence category of the 2008 CRM Market Awards.
“Information Builders truly stood out in the field this year,” said Joshua Weinberger, managing editor for CRM magazine. “In a marketplace that’s seen rampant consolidation, respondents indicated that the company’s attention to quality of service remains a major differentiator. With that in mind, it’s no surprise that Information Builders landed the highest customer satisfaction marks among the leaders — and its versatility in tackling deployments of all sizes speaks to the company’s growth potential. Now that CRM systems have the data they’ve long promised, business intelligence firms of the caliber of Information Builders can truly shine.”
In its annual effort to increase the industry’s standards for excellence, CRM magazine recognizes companies, consultants, and end-user organizations focused on creating and cultivating rewarding customer experiences and relationships through the sophisticated integration of people, processes, and technologies. The CRM Market Awards distinguishes the top vendors in ten categories. In each, the magazine named one Market Winner, four Market Leader awards and a “One to Watch.” Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
“We are committed to helping enterprises streamline business processes and significantly improve their customer relationship initiatives,” said Gerald Cohen, president and CEO of Information Builders. “Business intelligence is integral to the success of our customers’ CRM implementations. We are honored to be recognized for our continued efforts to deliver excellent customer service.”
About Information Builders
As a leading independent business intelligence (BI) company for the past 30 years, Information Builders has provided innovative solutions to more than 12,000 customers, including most of the Fortune 100 and numerous U.S. federal government agencies. The company’s flagship WebFOCUS product is the world’s most widely used BI platform. Superior architecture and intuitive nature enables WebFOCUS to address the needs of everyone in the extended global enterprise — executive, analytical, operational, and beyond. It provides the agility to adapt to changing business conditions with the security, scalability, and flexibility to support dozens to millions of users. For more information, visit www.informationbuilders.com
Unique to the company is the integration expertise it brings to the BI market. Information Builders iWay Software suite solves complex integration problems with pre-built components that require minimal custom programming. The award-winning combination of WebFOCUS and iWay give Information Builders customers the ability to embrace the company motto: “Everyone Makes Decisions.”
Information Builders is committed to customer service excellence with a Professional Services division that specializes in building custom applications using WebFOCUS and iWay Software. Headquartered in New York City with 90 offices worldwide, the company employs 1,450 people and has more than 350 business partners.Tags: Customer Relationship Management (CRM), Information Builders