FINEOS Claims® selected by the Lifetime Care & Support Authority (LTCSA) of New South Wales

FINEOS to deliver automated claims management solution for catastrophic personal injuries

Dublin, Ireland, July 11, 2008 – FINEOS Corporation, a global provider of innovative enterprise software solutions for insurance, bancassurance, and government, has been selected by the Lifetime Care & Support Authority (LTCSA) of New South Wales, Australia, to deliver disability claims management for catastrophic personal injuries arising from motor accidents. The LTCSA is the statutory corporation responsible for paying for the treatment, rehabilitation and care expenses of people with serious injuries caused by motor accidents, regardless of who is at fault. A catastrophic personal injury normally requires significant medical treatment with long-term and permanent effects on the injured victim’s life. The case management capabilities within FINEOS Claims will be used to manage all case-related work, including forms, documents, in-bound and out-bound inquiries, and financial transactions.

The solution will meet the Authority’s specific requirements by providing:

  • Disability case management for severely injured people
  • Scripting for initial intake notification
  • Management of scheme eligibility criteria through the use of business rules
  • Management of service requests and care needs planning
  • Complaints and disputes handling
  • Reserving and payments capture.

FINEOS’ experience in automating complex, long-tail claims and its experience in the public insurance arena were key selection criteria. FINEOS Claims already supports the �No Fault� claims management scheme for ACC in New Zealand, and will shortly replace the existing legacy claims system at the Transport Accident Commission (TAC) of Victoria, Australia. So far this year, FINEOS has also announced new clients at the Road Accident Fund (RAF) of South Africa and Manitoba Public Insurance (MPI) in Canada.

Another factor favouring FINEOS is its flexible technical platform, with a web services design to offer insurers a service-oriented architecture (SOA) approach. This supports both significant business change (e.g. legislative requirements and new case management approaches) as well as ongoing support for iterative business refinement (e.g. improving individual service levels, specific supplier/stakeholder terms). FINEOS also offers strong regional support in Australasia in addition to formal user groups focused on sharing best-practice in claims management.

Michael Kelly, CEO, FINEOS Corporation warmly welcomed the LTCSA as a new client. �It would be fair to say that FINEOS continues to be the leading provider of complex claims management solutions for top tier institutions and is now the preferred solution globally for absence management and income protection lines offered by insurers, bancassurers and government agencies�.


The Lifetime Care and Support Authority is a statutory Authority established by the Motor Accidents (Lifetime Care and Support) Act 2006. The Lifetime Care and Support Authority is responsible for the administration of the Lifetime Care and Support Scheme which provides treatment, rehabilitation and attendant care services to people severely injured in motor accidents in NSW, regardless of who was at fault in the accident. People who are eligible for the Scheme will have a spinal cord injury; moderate to severe brain injury; multiple amputations; severe burns; or will be blind as a result of the accident. The Scheme began for children under the age of 16 injured in motor accidents from 1 October 2006 and for adults from 1 October 2007. For more information, please visit

About FINEOS Corporation

FINEOS is a global provider of innovative enterprise software solutions for insurance, bancassurance, and social insurance. FINEOS solutions address core business processing requirements including CRM sales & service, new business & underwriting, claims & payments, and policy administration. FINEOS solutions are built on a customer and case centric, rules-driven, component-based enterprise platform that serves as a flexible infrastructure for new product introduction, legacy enrichment, and business transformation initiatives. FINEOS is delivering documented benefits for some of the world�s leading insurance carriers, government institutions, bancassurers, retail banks and building societies. The company is headquartered in Dublin, Ireland and has offices in North America, Europe and Australasia. For more information, please visit