Dalbar: Mutual Fund Statements Improving

Thursday, 26 June 2008 – In the latest analysis of mutual fund statements across the industry, DALBAR noted an overall improvement from previous studies in both the quality and content available on this important communication piece.

Mackenzie remains the leader, however competition is tightening, with four firms receiving an “Excellent” designation, having scored 80 points or higher, out of a best possible 100. The top four companies are:

  1. Mackenzie
  2. RBC
  3. AIC
  4. National Bank

�Congratulations to Mackenzie Financial for their top ranking statement, placing first in three consecutive studies!� said Alex Draghici, analyst at DALBAR.

DALBAR’s 2008 Trends & Best Practices in Mutual Fund Statements report evaluates mutual fund statements� ability to address both the needs of the investor and the financial advisor. Leveraging the statement to influence desired and limit undesired behaviour among investors, offers providers multiple benefits, including:

  • Increased assets under management by expanding relationships with investors
  • Increased loyalty among clients by positively impacting retention and minimizing attrition
  • Strengthened relationships with financial advisors, whose client base is stable and satisfied with the provider

About Dalbar, Inc.

Dalbar, Inc., the nation’s leading financial services market research and consulting firm, is committed to raising the standards of excellence in the financial services industry. With offices in both the US and Canada, Dalbar develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, life insurance, property and casualty, and managed account industries. They include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial professional ratings. www.dalbarinc.com