Strengthen relationships with consumers, one customer at a time
FREDERICTON, June 18 2008 – Last year, Allstate Insurance Company of Canada announced it was redesigning the look and feel of its existing Neighbourhood Agent Offices and introduced the new Allstate Insurance Agency.
Today, Mike Donoghue, President & CEO and Tim Currie, Assistant Vice President of Allstate were on hand to celebrate the grand opening of the new Allstate Insurance Agency in Fredericton. “We wouldn’t be the company we are today if customers in New Brunswick didn’t choose to be insured with us,” said Donoghue. “Allstate has always tried to do more for its customers, and the opening of the new Allstate Insurance Agency in Fredericton, is just another step as part of our commitment to respond to the changing needs and demands of our customers.” The new Allstate Insurance Agency creates a consistent delivery model by providing consumers with access to a team of experienced and knowledgeable Allstate agents who will each be accountable for managing specific aspects of a customer’s needs. In each Agency there will be;
- An Allstate Agent who will create and develop the relationship at new business;
- An Allstate Agent who will expand the relationship by identifying additional features to meet changing and evolving insurance needs; and
- An Allstate Agent who will strengthen the relationship at renewal and provide customer service and support.
“We are excited with the opening of our new Allstate Prospect Center agency. Our customers now have an even better opportunity to experience the difference being in “GOOD HANDS” can make,” said Brian DesRoches, Agency Manager in Fredericton. “With our state of the art facility, extended hours, professional staff and one on one customer relationships we will exceed the competition. Our customers have already said they love the look and feel of the new location and its easy access. I’m happy to tell customers our change is an effort to provide them with unequalled support in all their insurance needs.”
There are now 26 new Allstate Insurance Agencies open for business in Ontario and Quebec, including two in Moncton and one in Saint John. Additional Allstate Insurance Agencies will open in Nova Scotia, Ontario, Quebec and Alberta throughout 2008.
“Consumers in New Brunswick and across Canada are going to notice a difference with how we do business in the new Allstate Insurance Agency, because they told us what they are looking for and what they want from an insurance company and we listened,” Currie added.
Allstate Insurance Company of Canada produces and distributes home and auto insurance products right across Canada. The “Good Hands Network” enables consumers to contact Allstate through one of our 425 exclusive community-based agents, directly on-line at , and through the Customer Contact Centre at 1-800-ALLSTATE. www.allstate.ca.