The network solution provides mitigation and contractor services to the insurance industry, including a fully integrated, managed network of providers, along with end-to-end property solutions
NEWTON, Mass.–Innovation Group today announced final shareholder approval of the acquisition of Choice Certified Solutions and the official launch of the �Innovation Property� Managed Network, a network of providers committed to providing a suite of fully integrated Property Damage solutions– http://www.us.innovation-group.com/Property.aspx. The Innovation Property Managed Network brings together the collective assets of Choice Certified Solutions and Innovation First Notice�s industry leading ClaimCapture™ intake platform, as well as the resources across three service centers with 24 X 7 availability.
Primary services offered through the Network include a contractor network that provides both mitigation and structural repair services, along with partnerships with building supply networks. All services are built upon a pro-active, event-driven management model, helping to ensure the highest level of customer satisfaction while providing a strict focus on cycle time management. The network will provide coverage in six states with nationwide coverage planned by the end of 2008.
�Virtually all insurers are putting more focus and effort into enhancing their customers� claims experience while also controlling paid loss,� according to Michael Cummings, Vice President � Property for Innovation Group in North America. �The Innovation Property Managed Network achieves these two objectives by ensuring insureds are afforded reliable service providers as well as direction on how to quickly and easily handle their loss when they most need assistance — during the first notice of their claim.”
Cummings continued, �The network also provides a system that enables insurance carriers and contractors to seamlessly share and communicate data to allow critical decisions to be made prior to the work commencing � decisions such as whether or not to dry an area or rip out and begin replacing items immediately. We believe substantial costs savings will be achieved via this managed network approach through the elimination of missteps in contractor approach and scope.”
“We look forward to continuing our partnership with Choice Certified through Innovation Property�s Managed Network,” said Wes Broseke, Property Claims Manager at Ohio Mutual. “Utilization of the network has significantly streamlined our claims handling process by reducing wait time between inspection of the property and securing faster agreement around scope and price. As a result, we have fewer open files and have received overwhelmingly positive feedback regarding the service and quality of work.”
About Innovation Group
Innovation Group (LSE:TIG) provides technology-enabled outsourcing services and software solutions to more than 300 insurers and other risk carriers through its international network of offices. Our team consists of insurance, business and technology industry experts who have designed and delivered proven business process solutions for organizations across the world. With more than 2,300 professionals, we have built Innovation Group’s pioneering reputation on the delivery of modern, innovative business process solutions that deliver cost savings, profit impact and key customer service benefits. Innovation Group technology solutions are installed in 11 countries worldwide, and used by more than 25,000 people processing more than 20 million policies and millions of claims annually.
http://www.us.innovation-group.com/Property.aspx � Phone: 877-700-9009
About Choice Certified Solutions
Choice Certified Solutions provides a network of water mitigation and general contracting services using an event driven management process that ensures timely contact and estimation of damages resulting from insurance losses. Choice Certified�s technology facilitates the communication and sharing of information between contractor, adjuster and the insured to ensure proper agreement on scope and the timely payment of all claims. Its technology and network of contractors are being used by over 30 insurance carriers and agents in the Midwest.
http://www.choicecontractors.net/ – Phone: 877-700-9009
