Towergate Partnership Selects Guidewire

Guidewire ClaimCenter® to help Europe�s largest independently-owned insurance intermediary enhance claims handling Measurement & Improvement

MAIDSTONE, Kent, U.K., and SAN MATEO, CA, USA, February 13, 2008 � Towergate Partnership (Towergate), Europe�s largest independently-owned insurance entity and Guidewire Software®, a leading global provider of technology solutions to property and casualty insurers, today announced that Towergate has selected Guidewire�s industry leading ClaimCenter system. Guidewire ClaimCenter will support the end-to-end claims handling process for virtually all of Towergate�s lines of business; implementation is commencing with Household claims.

Towergate operates 100 offices throughout the U.K. It acts as both a broker and a virtual insurer. The company currently uses multiple claims handling systems across its business. Centralized system access and management information or reporting capabilities are limited. ClaimCenter will be implemented across Towergate sites in stages, replacing the existing claims platforms, regulating and standardizing the business� claims practices and procedures in the process.

�We selected Guidewire on the strength of its people, products, and implementation success record,� said Max Carruthers, chief operations officer, Towergate Partnership. �ClaimCenter will provide us with the modern technology infrastructure to standardize and improve our claims handling business.�

With ClaimCenter, Towergate gains a single system on which to streamline its claim adjusting processes and improve customer service. ClaimCenter will enable Towergate to:

  • Reduce claims leakage;
  • Improve claim handler efficiency;
  • Embed best practices for handling consistency across the business;
  • Gain visibility into its claims handling operations;
  • Form the foundation for supplier management;
  • Enhance management information and reporting; and
  • Simplify IT maintenance efforts by using one claim system across the business.

�Guidewire ClaimCenter is a robust claims handling solution that will enable us to reduce claims leakage and fraud potential, thereby reducing our overall claims costs,� Carruthers adds. �Having a system that will audit transactions, record timescales, and allow key events to be centrally managed and/or monitored will give us new visibility into our business and enable us to demonstrate compliance with current and any new regulations.�

Guidewire ClaimCenter is a leading end-to-end claims system for general insurance. ClaimCenter�s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.

�Towergate is a fast-growing, innovative company,� said Ian Tavener, vice president, International Operations, Guidewire Software. �Like Guidewire, Towergate works in close partnership with its customers and partners to exceed their expectations. Towergate prides themselves on the quality of their products and services. We see a lot of synergy between our companies and we are especially pleased to be working with Towergate on their claims transformation project.�

About Towergate Partnership

Towergate was established in 1997, when Towergate Underwriting Ltd. was launch to provide expert underwriting for niche markets ranging from holiday homes to cherished cars. Since then we have expanded and broadened our base to over 200 product areas � the widest range of specialisms in the UK market. Towergate is now Europe�s largest independently owned insurance intermediary. We have over 3,500 committed staff operating out of 100 UK offices. Towergate�s reputation for innovation and dynamism is backed up by recognition from the Sunday Times as a Profit Track 100 company. In 2007 it was voted Private Company of the Year by ACQ Magazine. Our Executive Chairman, Peter Cullum, was also voted the 2008 �UK Entrepreneur of the Year� by Management Today and the 2006 M&A Magazine �Deal Maker of the Year�. Our business model enables the company to deliver exceptional value to our clients through quality insurance products and services, underpinned by strong relationships with leading insurance companies. We call this our �Value Triangle� � a three-way partnership. For more information, please visit

About Guidewire Software

Guidewire Software is a leading global provider of technology solutions to property and casualty and workers� compensation insurers. Guidewire delivers proven software to run core insurance operations, including billing, underwriting, policy, and claim management. The Guidewire Insurance Suite™ consists of Guidewire ClaimCenter, Guidewire PolicyCenter®, and Guidewire BillingCenter™, which provide a modern, web-based platform for all lines of business. Guidewire is headquartered in San Mateo, California, with offices in London, Munich, Paris, Sydney, and Toronto. For more information, please visit