Suncorp Deploys Guidewire ClaimCenter

First Australian Insurer in Production with Guidewire�s Leading End-to-End Claims System Sees Significant Improvement in Claims Efficiencies

BRISBANE, QLD, AUSTRALIA and SAN MATEO, CA, USA, January 2, 2008 – Suncorp, the second largest general insurance company in Australia, and Guidewire Software®, a leading global provider of solutions to general insurers, today announced that Suncorp has successfully deployed Guidewire ClaimCenter® as its new system for home insurance claims.

Following a number of mergers and acquisitions, Suncorp had multiple claims systems. The company is consolidating its systems with Guidewire ClaimCenter, a single web-based system. ClaimCenter is the technology foundation for Suncorp�s claims business transformation and is enabling enhanced service for policyholders, agents, and service network partners; lowered claims expenses; improved claims handling processes; and more effective communication with Suncorp�s network of repair specialists.

“Guidewire is a key enabler in our change strategy,� said Peter How, Suncorp�s IT manager, Guidewire Centre of Excellence. �Their services are helping us transform Suncorp�s claims business.”

ClaimCenter now enables Suncorp to:

  • Better screen claims to ensure that only legitimate losses get into the system;
  • Simplify the FNOL (First Notice of Loss) process resulting in improved customer service;
  • Automatically and consistently assign claims to the appropriate adjuster based on complexity;
  • Streamline and reduce IT maintenance efforts by moving to a single technology; and
  • Reduce training times as a result of ClaimCenter�s ease-of-use.

“Our Guidewire implementation project was a smooth one � it came in on time and on budget,� said Mr. How.

Guidewire ClaimCenter is a leading end-to-end claims system for general and workers� compensation insurance. ClaimCenter�s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.

“We have been impressed with Suncorp�s adoption of ClaimCenter,� said Ian Tavener, vice president, International Operations, Guidewire Software. �This very successful project team included just four Guidewire consultants and the ClaimCenter roll-out to additional lines of business is being done almost entirely by Suncorp. Suncorp�s �Guidewire Centre of Excellence� is proving our vision to empower insurers through a flexible, modern technology insurance application.�

About Suncorp

Suncorp is a top 20 Australian company, and the country�s second largest insurer, and sixth largest bank. Suncorp is capitalised at around $18 billion with operations in every Australian state and a significant presence in New Zealand. Suncorp employs more than 16,000 people, and services more than 8 million customers. For more information, please visit

About Guidewire Software

Guidewire Software is a leading global provider of technology solutions to property and casualty and workers� compensation insurers. Guidewire delivers proven software to run core insurance operations, including billing, underwriting, policy, and claim management. The Guidewire Insurance Suite™ consists of Guidewire ClaimCenter, Guidewire PolicyCenter®, and Guidewire BillingCenter™, which provide a modern, web-based platform for all lines of business. Guidewire is headquartered in San Mateo, California, with offices in London, Munich, Paris, Sydney, and Toronto. For more information, please visit