Latest Version of Market-Leading Claims System Further Enhances Speed, Consistency and Control of the Claim Management Process for Property and Casualty Insurers
ORLANDO, Florida, November 13, 2006 – At the 2006 ISOTech Conference, Guidewire Software�, Inc., a leading provider of solutions for property and casualty and workers� compensation insurers, today announced the release of Guidewire ClaimCenter� 4.0 � the latest version of the market-leading claims system for property and casualty (P&C) insurance carriers. Guidewire ClaimCenter is a complete, 100% web-based claims system used by insurers in all lines of business to improve the end to end claims adjusting process, reduce claims costs, and enhance customer service. ClaimCenter 4.0 further improves insurers� control over their core claim operation by enhancing rules based automation of the claim process, expanding integration with preferred claims adjusting business partners and increasing visibility into key claims performance metrics. ClaimCenter 4.0 will be in general release on November 30, 2006.
Amica is a leading personal lines insurance carrier and one of the first Guidewire customers to upgrade to ClaimCenter 4.0. �Amica is dedicated to exceeding our customer expectations by providing the highest caliber service in the industry and we do, consistently,� says Jill Rasmussen, claims systems solution manager at Amica. �Our claims system must support our need to provide truly exceptional claims service while maintaining our financial strength, supporting sound business practices and aggressively pursuing efficient operations. ClaimCenter is simply the best choice for our needs today and positions us to be flexible, allowing us to quickly adapt our system to changing business needs. It�s the perfect example of what a modern P&C claims system should be.�
�Since the initial release of ClaimCenter in 2003, Guidewire� has achieved a remarkable record of growth and market acceptance around the world and across carriers of diverse sizes and lines of business,� said Donald Light, senior analyst in Celent�s insurance group and author of Celent�s Core Claims Systems Vendors 2006. �The features and functions of ClaimCenter 4.0 track what insurers want in a modern claims solution: increased agility, better claimant experience, and more insight into claims performance.�
This latest release expands Guidewire ClaimCenter�s extensive support for the end-to-end claim process. ClaimCenter 4.0�s key enhancements include:
Claim Incident Reporting � speeds the loss reporting process by enabling specialized claim intake units to �fast track� claims reporting without the need to link detailed claim attributes to specific exposures;
Geocoding � assignment of resources to claim activity by skill-set, availability and proximity to the needs of the claim with distance, maps, and driving directions;
Enhanced Claim Calendaring Capabilities � all claim related tasks are displayed on a single calendar page for activity tracking, task scheduling, and execution timeliness. Specialized views specific to claims adjusters and claims supervisory personnel are provided;
Enhanced Fraud Detection � robust business rule capabilities to enable the constant sampling of claims data to assist in identifying potential claims fraud across the life of the claim;
Public Safety Report Integration – out-of-the-box integration with Metropolitan Reporting Bureau for the transmission and receipt of public safety report requests;
Bulk Invoice Capabilities – easily detail and execute a single vendor payment while crediting the payment across multiple claim files;
ClaimCenter Standard Reporting – claim performance reporting module with 40 pre-built claim management reports;
Enhanced Claim Assignment Capabilities – expands ClaimCenter standard claim assignment capabilities by enabling simplified configuration of customer specific claim resource search and assignment criteria; and
Advanced Web Interface Framework – expanded user interface configurability and design flexibility throughout the system.
“Our customers are our most important development partners and the enhancements provided with ClaimCenter 4.0 are primarily based on our customers’ suggestions and feedback,” said Ken Branson, vice president of product development, Guidewire Software. “ClaimCenter 4.0 delivers the new functionality and enhanced flexibility that our customers have requested to aid them in their efforts to continuously refine their operation through increased productivity, improved claims control, and superior claims service to their policyholders.”
Guidewire ClaimCenter is a leading end-to-end claims system for property & casualty and workers’ compensation insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.”
About Guidewire Software
Guidewire Software is a leading provider of technology solutions to property and casualty and workers� compensation insurers. Guidewire delivers proven software to run mission-critical insurance operations, including billing, underwriting, policy, and claim management. The Guidewire Insurance Suite™ consists of Guidewire ClaimCenter, Guidewire PolicyCenter®, and Guidewire BillingCenter™, which provide a modern, web-based platform for all lines of business. Guidewire is headquartered in San Mateo, CA, with offices in Toronto, London, and Sydney. For more information, please visit www.guidewire.com.