LOS ANGELES – August 1, 2006 – Marshall and Swift / Boeckh (MSB), the leading worldwide provider of building cost data and estimating technology to the property insurance industry, announces that to serve clients better it will soon take its customer support efforts to a higher level through some carefully planned organizational changes. Effective August 1, 2006, MSB will present a new, larger Account Management team which coordinates technology and building cost data expertise, broader, more integrated help desk support resources, training and product management at even greater levels than before. This organizational structure will enable the company to more effectively focus on each customer’s needs for better account management through a new program MSB calls “gold state.”
“The MSB support organization will blend more expertise under a single umbrella of service for our customers through our ‘gold state” initiative,’ says Micheline (“Mike”) Szocs, Director of Client Services at MSB. “As of August 1, each of the more than 30 client supporting staff in underwriting and more than 40 in claims will now ‘own’ the customer relationship in the account in ways others will envy. This includes (but is not limited to) all communication, development of all client project plans and management of product and services delivery.
“MSB has been the largest provider of building cost information and related services to the property insurance industry. As such we maintain the largest and most sophisticated client support program that is continuously reviewed and updated for individual attention. Doing more to integrate successful client relationships with a single point of contact will provide our clients with an account management process from people who know our business and that of our customers on multiple levels.”
In addition, within the Account Management team MSB has created a redefined Systems Integration role responsible to investigate and help resolve all client technology issues and provide on-call support for all system outages. An added benefit of the reorganization is enhanced levels of Help Desk support.
According to Szocs, “Our desire is to provide our client with a support organization that will enable us to become an indispensable business partner, delivering exceptional value in the form of data and process analysis. We believe MSB clients will welcome our new organizational structure as it provides them with a higher level of customer support.”
Marshall & Swift / Boeckh (MSB), an MDA company, is the leading supplier of local building cost information, residential and commercial property valuation technology and services for the property and casualty insurance sector in the United States and Canada. MSB has five offices throughout the U.S. and Canada. For information, please contact Marsha Berenson, Media Coordinator, at 800-285-1288, Ext. 2828, e-mail MAILTO:Marsha.Berenson@msbinfo.com, or visit MSB’s Web site at www.msbinfo.com.