May 19, 2006 TORONTO – Crawford Adjusters Canada has announced plans to conduct a pilot project utilizing SMART Insurance Technology™, a portal managed by CGI Insurance Business Services. Crawford�s proprietary CMS Claims Management System™ will interface with the SMART portal to automate and streamline the communication process between claims adjusters and other participants on a claim. Crawford will be evaluating the portal�s ability to drive quality customer service and efficiency throughout the pilot project.
�This pilot project will give us hands-on experience with an innovative tool that has lots of potential to streamline the claims handling process,� said John Sharoun, Crawford Adjusters Canada�s chief executive officer. �We are looking forward to seeing the results of this pilot project and evaluating the tool�s potential on a large scale.� Stephen Anderson, senior vice president of Corporate Markets at Crawford and a member of the team launching the pilot commented: �We will be evaluating the portal�s ability to shorten the repair cycle of automobile physical damage claims and reduce our telephone adjusters� reliance on telephone calls and voicemail to adjudicate claims.�
Fred Silvestri, director, SMART Insurance Technology at CGI added: �We look forward to assisting Crawford in achieving their goals and in establishing SMART as the industry claims portal which will bring savings and efficiencies to both adjusters and vendors.�
Founded in 1976, CGI Group Inc. (�CGI�) is the 8th largest independent information technology and business process services firm in the world. CGI and its affiliated companies employ approximately 25,000 professionals. CGI provides end-to-end IT and business process services to clients worldwide from offices in Canada, the United States of America (�U.S.�), Europe, Asia Pacific as well as from centers of excellence in Canada, the U.S., Europe, and India. CGI�s annualized revenue run rate is currently CDN$3.6 billion (US$3.1 billion) and at December 31, 2005, CGI�s order backlog was CDN$12.9 billion (US$11.1 billion), or $14.0 billion (US$12 billion) including the BCE contract extensions signed in January 2006. CGI�s shares are listed on the TSX (GIB.SV.A) and the NYSE (GIB) and are included in the S&P/TSX Composite Index as well as the S&P/TSX Capped Information Technology and MidCap Indices. Visit www.cgi.com.
Crawford Adjusters Canada is a wholly owned subsidiary of Crawford & Company. Based in Atlanta, Georgia, Crawford & Company is the world�s largest independent provider of claims management solutions to insurance companies, and self-insured entities, with a global network of more than 700 offices in 63 countries. Major service lines include property and casualty claims management, integrated claims and medical management for workers� compensation, legal settlement administration, including class action and warranty inspections, and risk management information services. The Company�s shares are traded on the NYSE under the symbols CRDA and CRDB. Visit www.crawfordandcompany.com.