Report states “Hyland’s aggressive focus on transactional content apps and its relentless focus on exceptional customer satisfaction separate this vendor from others.”
CLEVELAND, OH – March 29, 2006 – Hyland Software Inc., the developers of OnBase, a leading provider of rapidly deployable enterprise content management software, today was named a Leader for transactional content-centric applications and a Strong Performer for business content-centric applications in the �Forrester Wave™: Content-Centric Applications, Q1 2006.� Forrester Research (Nasdaq: FORR) is a leading independent research firm that provides pragmatic and forward-thinking advice about technology’s impact on business and consumers.
The Content-Centric Applications Wave™ report authored by Forrester analyst Kyle McNabb spotlights that many IT organizations are forming enterprise content management (ECM) strategies around categories of content usage-transactional, business, and persuasive-and seek out those ECM-based applications that are best suited to meet these distinct needs. The report highlights Hyland�s strategy on tailoring its OnBase ECM suite-and aligning the company as a whole-to deliver and support content-centric solutions for business processes like insurance underwriting, mortgage lending, accounts payable and patient medical records management.
The report states, �Hyland combines excellent high-volume document imaging and COLD in its OnBase product with very aggressive focus on the transactional content needs of financial services, insurance, healthcare, public sector and education. This aggressive focus on transactional content has spurred Hyland to offer numerous workflow templates and application modules, all of which are supported by dedicated marketing, sales, R&D and support. Hyland�s aggressive focus on transactional content apps and its relentless focus on exceptional customer satisfaction-driven from the top by Hyland Software CEO AJ Hyland-separate this vendor from others.�
�Simply offering ECM �technology� is no longer enough,� said AJ Hyland, President and CEO of Hyland Software Inc. �Our customers value that we and our partners provide applications designed to solve their business problems and that we support those solutions with industry specific domain expertise.�
�We liked OnBase because it offers more technical proficiency while still being easy to use,� said Ron LeBrun, VP of IT at Phoenix-based Mutual Insurance Company of Arizona (MICA), which uses OnBase for underwriting, claims processing and accounts payable. �It was also important to us that a lot of other insurance companies were using OnBase because it showed that they really understood our business.�
According to the Forrester Wave™: Content-Centric Applications report, �Hyland Software�s more than 5,100 customers can all testify to the vendor�s relentless focus on transactional-content-centric needs. Hyland�s numerous templated solutions and application modules help organizations quickly apply Hyland�s ECM capabilities to specific business processes, making this vendor a Leader in transactional-content-centric apps and a Strong Performer in business-content-centric applications.�
About Hyland Software, Inc.
Hyland Software, Inc., established in 1991, is a leading provider of rapidly deployable enterprise content management software. Hyland develops OnBase, enterprise-class software that combines integrated document management, business process management and records management in a single application. OnBase allows organizations to manage digital content, including scanned paper documents, faxes, print streams, application files, electronic forms, web content, multi-media files and e-mails. OnBase is used by businesses and government agencies to reduce the time and cost of performing important business functions and address the need for regulatory compliance through the management, control and sharing of digital content with employees, business partners, customers and other constituencies. For more information about OnBase and its 80+ modules, please visit www.onbase.com or contact an authorized OnBase solution provider.
