14 March 2006 – Quebec City, QC – The consumer complaint declaration function in the Complaint Reporting System is now available to financial products and services companies required to report complaints in the new system. You therefore have until April 28, 2006 to declare any complaints received during the period from July 1 to December 31, 2005.
The delay granted for 2005 is exceptional, and subsequent declaration dates will follow the original semi-annual timetable, namely, complaints received during the period from January 1 to June 30, 2006 must be reported no later than July 30, 2006 and complaints received during the period from July 1 to December 31, 2006 must be reported no later than January 30, 2007 regardless of whether or not you have any complaints to declare.
Exceptionally, independent representatives are not required to report complaints received in 2005. Only complaints received starting in January 2006 must be entered in the new system and reported based on the frequency previously determined. Independent representatives must therefore make their first declaration no later than July 30, 2006.
If you have not yet activated your user account and need assistance, contact the AMF support centre by e-mail at [email protected], by telephone at (418) 525-0311 or 1 866 526-0311, or by fax at (418) 647-0376.
The AMF together with the Financial Services Commission of Ontario launched the Complaint Reporting System on October 11, 2005. By using this Internet-based system, financial products and services companies can better fulfill their obligation to report complaints from consumers.
About Autorit� des march�s financiers
The Autorit� is the regulatory body that administers the regulatory framework governing Qu�bec’s financial sector. The Autorit� is intended to be a single window for consumer information and complaint processing. A team of information officers is available to respond to all requests for information from consumers. The Autorit� is also charged with receiving and handling the complaints submitted to it. Furthermore, it was intended to streamline the regulatory framework governing the financial sector and thus simplify the administrative procedures of individuals and businesses practicing in the sector. More at http://www.lautorite.qc.ca/accueil.en.html.