South Western Group Out-sources Claims Administration to Crawford

January 13, 2005 KITCHENER – Glenn Gibson, chief executive officer of Crawford Adjusters Canada, announced earlier today that South Western Group has selected Crawford as their exclusive supplier of claims administration services beginning in January 2006.

Under the agreement, Crawford will provide South Western Group with 24 hour-a-day claims intake through CLAIMSALERT® and complete claims adjusting and administration services for all lines of business through its Risk Management Services and National Claims Services divisions. �We are very pleased to have been chosen by South Western Group for this very important program,� said Gibson. �Crawford has established a strong relationship with South Western Group and we look forward to building on that relationship for many years to come.�

Michael Harrison, president and chief executive officer of South Western Group explains his firm�s decision. �Crawford shares our commitment to deliver quality customer service and has earned a strong reputation with the domestic and international insurance markets we work with.� Harrison further commented, �Their organization developed an effective solution that met our requirements for claims handling and program administration.� Many of the data collection and reporting requirements for South Western Group will be handled by Crawford’s proprietary CMS Claims Management System™ and web portal.

About South Western Group:

Founded in 1961, South Western Group is an insurance intermediary providing marketing and underwriting expertise, including risk management to independent agents and brokers across Canada. With our strategically located offices and our varied product line, we are the premier intermediary, conducting business with over 3000 brokers in Canada.

About Crawford:

Crawford Adjusters Canada is a wholly owned subsidiary of Crawford & Company. Based in Atlanta,
Georgia, Crawford & Company ( ) is the world�s largest independent provider of claims management solutions to insurance companies and self-insured entities, with a global network of more than 700 offices in 63 countries. Major service lines include workers� compensation claims administration and healthcare management services, property and casualty claims management, class action services, and risk management information services. The Company�s shares are traded on the NYSE under the symbols CRDA and CRDB.