State of Vermont’s Captive Insurance Automates Document Delivery and Improves Productivity with Synergize from Microdea


The State of Vermont�s Captive Insurance Division of BISHCA (Department of Banking, Insurance, Securities and Health Care Division) is based in Montpelier, VT. It is the largest captive domicile in the U.S, with over 700 licenses issued as of 2005.

Challenge: Automate Document Delivery and Deliver Fast Access to Audit

Due to continuing growth, the Captive Division was drowning in paper. Filing cabinets were crowding the floors. Examiners and staff were finding it hard to quickly retrieve company files. An electronic document management solution was required to eliminate labour intensive manual paper processes, ensure long-term document security and deliver fast and secure access to accurate company information.

Solution: Synergize Electronic Document Management

Microdea was chosen due to the knowledge, dedication and expertise shown by the Microdea team, along with Synergize�s product rich features, scalability and ease of use. �The RFP was an exhaustive process. We were impressed with Microdea�s detailed reply to the RFP and their responsiveness to our need, � commented Don Varney, IT Manager, BISHCA, State of Vermont.

Results: 24 x 7 Information Access and Improved Productivity

Examiners now have 24 x 7 access to secure, real time company information and data. They can promptly respond to information requests since real-time information is quickly available on their computer screen. Expensive manual paper processes (filing, photocopying, faxing) are being eliminated, enabling staff to focus on delivering improved services.

Filing cabinets are being eliminated. The reclaimed office space is used to accommodate needed staff, not filing cabinets. Future plans include implementing Synergize throughout other BISHCA divisions (Banking, Insurance, Securities and Health Care divisions).

�Synergize users are very satisfied with the indexing processes and found them easy to use. The guidance received from Microdea throughout the process, especially the information on indexing standard, were truly valuable,� commented Kristen Sharrow, Project Manager, BISHCA.

About Microdea Inc.

If you are looking to improve or streamline your company�s business processes, consider choosing Microdea. We specialize in the design, development and implementation of innovative cost effective business solutions to meet your demanding document imaging, management and workflow needs. We pride ourselves on delivering solutions to your specific requirements on time and within budget. Our industry leading solutions provide rapid return on investment. Visit and for our insurance services