November 25, 2005, Quebec City — Union Canadienne, a prominent Quebec based Insurer and member of the Co-operators Group, and CGI, the leading Canadian IT solutions company are pleased to announce the launch of SMART Insurance Technology into their Claims operation.
�We regularly survey our insureds to measure their satisfaction level with regard to our Assistance and Indemnity Services. We are absolutely convinced that the integration of SMART into our claims process will significantly improve our claims service levels and streamline our business relations with our various partners� explained Michel Joubert, Vice-President, Assistance and Indemnity Services. �This is excellent news for our insureds and for our industry image�, he concluded.
Fred Silvestri, SMART Business Development Director at CGI added: �We are thrilled to have Union Canadienne as our first SMART customer in Quebec. We look forward to working with them and to help them achieve their claims service and efficiency objectives.�
SMART is CGI�s industry portal that drives efficiency and productivity gains in claims departments by automating and streamlining the communication processes between participants on a claim. In addition to a growing list of functions and features targeted at productivity enhancements, CGI has extended these capabilities to work in a wireless environment. This further enhances the benefits of SMART by empowering its users to have access to the information and processes required while out of the office.
About Union Canadienne
L’UNION CANADIENNE, COMPAGNIE D’ASSURANCES is a major Property/Casualty insurance company in Quebec. It offers personal (home and auto) and commercial insurance products. These products are distributed exclusively through a network of brokerage firms with more than 350 points of sale. Established in 1943, L’UNION CANADIENNE is the only Quebec insurance company to be founded by brokers. In 2003, we celebrated our 60th anniversary and are still going strong. The company is part of the The Co-operators group of companies; the largest Canadian-owned, multi-product insurer. More at http://www.unioncanadienne.com.
About CGI and Insurance
CGI has demonstrated expertise across the insurance enterprise – from actuarial to claims adjusting, fraud tools to predictive modeling, enterprise solutions to portals, business re-engineering to business process outsourcing. Our full range of services include CRM, business intelligence and EAI, systems integration and IT and business process outsourcing, as well as such industry-leading solutions as GIOS, INSideOUT, SMART, Ratabase, AutoPlus and HITS. More Information at www.cgi-ibs.com