CitiStreet DC Plan Participant Web Site Wins DALBAR Seal of Excellence For Communications

Boston, MA (October 28, 2005) – DALBAR, Inc. announced today that CitiStreet�s DC plan participant web site,, has been awarded the DALBAR Seal of Excellence for their Web site. The Seal is awarded to outstanding web sites that effectively and efficiently meet the needs of plan participants. Before awarding the seals, DALBAR conducts a series of tests on web sites� features, usability, support, currency and consistency to establish that it meets the principal objectives of its audience.

The results of these tests indicate that the CitiStreet DC plan participant web site successfully meets the requirements of plan participants and is outstanding in that it:

  • Offers the functionality and content that is comprehensive and intuitively placed on the website.

  • Provides Online Statement feature that allows participants to customize the look for their statement, as well as the content that is included.

  • Provides an excellent account monitoring capabilities.

�We have millions of online contacts every month by our plan participants, and we constantly upgrade and expand our Web services to make these experiences as helpful and user-friendly as possible. The prestigious DALBAR Seal of Excellence provides much appreciated recognition of our efforts to be at the very top of the industry in our participant services,� said Dave Tolve, CitiStreet executive vice president for international business and Web development.

DALBAR, Inc., the nation�s leading financial-services market research firm, continues its nearly three-decade commitment to raising the standards of excellence in the industry. With offices in the US and Canada, DALBAR develops standards for, and provides research, ratings, and rankings of intangible factors that influence the overall customer-service experience in the mutual fund, broker/dealer, managed account, retirement plan, life insurance and property and casualty insurance industries. Such factors include print communications, Internet, interactive voice response, call center, and financial-professional touch points.

CitiStreet, one of the largest global benefits delivery firms in the United States, is headquartered in Quincy, Mass. CitiStreet has 3,000 employees at offices in Somerset, N.J., Jacksonville, Fla., Lewiston, Maine, Boston and field offices around the nation. It also has a division, CitiStreet Australia, with offices in Sydney, Brisbane and Melbourne. CitiStreet serves more than 9 million participants and administers approximately $215 billion in assets in the United States for defined contribution, defined benefit and health and welfare plans of corporate, government, health care, Taft-Hartley and not-for-profit organizations. It also serves about 1 million participants and administers about $10 billion in assets outside the United States. CitiStreet is a 50/50 joint venture between State Street Corp. (NYSE:STT) and Citigroup (NYSE:C). For more CitiStreet information, visit the Web site at