E-Mail Etiquette

If you’re about to send out e-mails to your colleagues, take a minute to make sure you’re not practicing poor e-mail manners.

September 26, 2005 – A new survey finds that some executives are perturbed by other’s e-mail habits, particularly the ones that end up wasting their time. Creative Group conducted the survey, polling 250 advertising and marketing executives in the US. The two most cited annoyances were receiving unsolicited large files, and being unnecessarily copied on “reply all” messages.

Data from Information Mapping indicates that 65% of US employees already spend one to three hours reading e-mails on an average workday, and another 12% spend three hours or more.

Creative Group offers some guidelines for e-mail senders:

  • Provide links to pictures, presentations and other files, instead of attaching them.

  • Before sending your message, be sure that everyone you are replying to needs to see the information you’re relaying. Replying to everyone may not be necessary.

  • Include specific subject lines that make clear the topic of the message and whether action is needed.

  • When forwarding a longer e-mail exchange as an “FYI,” include a brief synopsis of the discussion at the top so that the reader can decide whether to scroll through the entire dialogue.

  • Only mark messages high priority when they deserve it.

To learn more about how the Internet is used in the workplace, try a search for “work Internet users” in the eStat Database.

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