University Park, IL (September 15, 2004) – Responding to customer requests for a faster, easier-to-use KnowledgeBase (KB), Applied Systems, Inc. today unveiled a new, improved version of its online database that allows users to get answers to questions without calling the support desk.
The KB stores data to help users address many of the most common support issues experienced through use of Applied Systems’ The Agency Manager� (TAM) and The Agency Manager� Vision Series�. If an online answer to a user’s question cannot be located, the KB provides a direct link to a support technician.
The new KB offers information specific to the product and version each user has deployed, eliminating the former KB’s requirement that customers wade through information on older versions of the agency management systems. Applied Systems has consolidated all of its former KBs into the current single database.
KB technicians concentrated on improving the new KB’s search functionality, providing more search options and a list of folders that can quickly expand or contract to enable easy access to topics.
“Search results are now more logical and compatible with results users are familiar with from a Google-type search,” said Linda Kottmeyer, Technical Information Specialist in Applied Systems Support. “The new KB was developed in-house, from the ground up, in response to our users’ needs.”
Applied Systems is the leading provider of automation solutions for the property and casualty industry. Since 1983, the company has developed software for independent insurance agents, brokers, managing general agents, and insurance companies, as well as banks and other financial institutions with insurance operations. Applied Systems has helped more than 10,000 insurance organizations achieve new levels of success using its leading agency management systems, TAM and TAM Vision Series™.
Developments in electronic data interchange also contribute to Applied Systems’ position as the industry’s technology frontrunner. Incorporating consulting services and third-party integration, Applied Systems automates insurance transactions at every distribution level from customer to carrier. For information, log on to www.appliedsystems.com.
About Applied Systems: Applied Systems is the leading provider of automation solutions for the property and casualty insurance industry. Since 1983, the company has developed software for independent insurance agents, brokers, managing general agents, and insurance companies, as well as banks and other financial institutions with insurance operations. Applied has helped more than 10,000 insurance organizations achieve new levels of success using its leading management systems, The Agency Manager�, The Agency Manager� Vision Series�, and The Diamond System�. Developments in electronic data interchange have also contributed to Applied�s position as the industry�s technology frontrunner. Combined with consulting services and third-party integration, Applied Systems automates insurance transactions at every level of distribution, from customer to carrier. For more information: www.appliedsystems.com.
