Policy Administration Systems 2005: P/C Personal Lines Vendors Report Published by Celent

Detailed Profiles and Comparisons of 19 Personal Lines Systems

Since 2003, the landscape has changed significantly for P/C policy administration systems. First year TCO has dropped significantly in lockstep with a major influx of newer technologies such as .NET, Java, SOA, Web services, and ACORD XML. Implementation times have grown shorter as vendors make use of new technologies and their own improved experience levels. A number of vendors have cropped up in the last few years that have survived and even thrived. The majority of solutions are considerably better today at what they do today than they were two years ago.

Quite simply, it�s a great time for P/C carriers to be considering a new PAS as features critical to ROI� such as CRM and data mining�become relatively standard features in these systems, even as prices drop, implementations become quicker, and vendor options become more plentiful,” comments Chad Hersh, a senior analyst in Celent�s insurance group, and lead author of the report.

Celent�s new report, a companion to the recently published personal lines report, is designed to help insurers understand this marketplace. The report contains detailed profiles of 19 commercial lines policy administration systems and limited profiles of 9 additional systems. The report also uses Celent�s new ABCD Vendor View, which is a standard representation of a vendor marketplace designed to show at a glance the relative positions of each vendor in four categories: Advanced technology, Breadth of functionality, Customer base, and Depth of client services. Unlike a simple “four-quadrant” map, solutions in the upper right are not necessarily the best solutions�in an area as complex and idiosyncratic as policy admin, there is no one “best” for all cases. Insurers should consider which factors in breadth, technology, experience, and client service are most important to them, and use the profiles and comparative tables in this report to generate their own shortlists. Only fully-profiled vendors are included in the ABCD Vendor View. (Please note that because the ABCD Vendor View presents relative comparisons within a group of profiled companies, direct comparisons between this view and the one for Commercial Lines vendors are not possible).

The 19 vendors with full profiles are: Allenbrook, CGI (INSideOUT), CSC (Exceed), CSC (POINT IN), Decision Research Corp, Duck Creek Technologies, Fiserv (The Specialty System), Garvin-Allen, Infinity Systems Consulting, Insurance Data Processing, Insuresoft, OneShield, P and C Insurance Systems, PCMS, Sapiens Americas, SunGard Sherwood Systems (FrontTier), Systems Task Group, The Innovation Group, and Tritech Financial Systems.

Other vendors included in the report with limited profiles include Accenture, AscendantOne, CGI (GIOS), Fiserv (PolicyStar), Insurity, Steel Card, Guidewire, Tata Consulting Services, and Sirius.

The report is 92 pages long and contains multiple figures and tables. A table of Contents is available here.


Celent’s service offering falls into two categories, consulting and research, each of which is dedicated to technology in the financial services industry. We help banks, brokerage firms and insurance companies use IT to enter new markets in the shortest possible timeframes. All of our services are geared towards facilitating better informed, faster decision making. For more information visit www.celent.com.