InSystems Calligo Doc Services improves contract issuance at Horizon: Case Study

April 2005 — When Horizon Healthcare Services, Inc. (Horizon) was faced with having to reissue over 46,000 contracts, New Jersey’s largest health insurer decided to enhance its contract issuing functions. By transitioning manual processes to InSystems Calligo Doc Services in 2004, Horizon was able to reduce contract issuance time in half, realize over $1 million in staff and administrative savings within the first year of implementation, and lay the groundwork for a projected ROI.

For the case study and implementation details, download the PDF.

Horizon plans to migrate additional products and lines of business to the system as usage evolves. In addition, it is exploring additional opportunities to leverage the robust, flexible Document Management System portion of the InSystems solution to achieve further efficiencies. “We see lots of additional areas where we can utilize InSystems Calligo Doc Services capabilities to better serve our customers and reduce costs,” says Mehta. “We’re looking at exploring DMS capabilities for other applications.”

About InSystems

InSystems specializes in complex document and compliance automation for insurance and financial services. Its software solutions allow organizations to achieve operational excellence by automating the creation, management and multi-channel distribution of customized documents, and streamlining the product development and regulatory filing processes. InSystems’ solutions give business users more control, with less dependence on IT resources. These solutions are developed, delivered and supported by a team with specialized knowledge and experience. InSystems ( has more than 350 insurance customers, including over 50 of the 100 largest insurance groups in North America. InSystems, founded in 1989, is a subsidiary of Standard Register ( ) a $1 billion provider of information solutions.