Eastbridge study looks at the operational best practices of worksite carriers

AVON, CONNECTICUT, USA (March 15, 2005)�Today, worksite insurers must deliver the operational and administrative performance their producers and other customers expect. Yet, at the same time, they need to reduce costs to keep their prices competitive�not an easy task!

Eastbridge�s newest spotlight reports help carriers achieve operational excellence in the areas of general underwriting practices, policy issue, enrollment, billing, policyowner service, and producer support. The study was undertaken in the fall of 2004. The full report, Worksite Operational Excellence 2005, includes all the data collected and helps carriers answer questions such as:

  • How do our company�s operational/administrative practices stack up to the competition?

  • What administrative requirements are our competitors imposing on their brokers?

  • Which cutting edge technologies are being used to improve policyowner and producer service?

  • How are our competitors controlling administrative and service costs?

  • How is the industry using the Internet to convert operations into a competitive advantage?

The full report is available for $4,000. Additionally, two smaller reports are available (for those that may not need the full data):

  • Underwriting, Enrollment, and Policy Issue of Voluntary Business, which includes data on these three subjects, or

  • Worksite Service and Billing, which details billing, plan administrator and policyowner service, and producer support

The two separate reports sell for $2,250 each.

Click here to view a table of contents for each report that is available at the Eastbridge website. To purchase any of these reports or for more information call (860) 676-9633 or e-mail us at [email protected].

Eastbridge Consulting Group, Inc., is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada. http://www.eastbridge.com.