ISB Announces Claims Information Training School

10 November 2004 (Milton ON) — ISB announces the inaugural Claims Information Training School to be held on November 30, 2004, 9:00 am � 3:00 pm at the ISB Corporate Head Office in Milton, Ontario.

For some time, executives from the Canadian P&C claims industry have requested that ISB hold a regularly scheduled training school. We have designed a curriculum to empower the attendees to take full advantage of the sources of information and documents available to them in the handling of a claim. Claims Information Training School will be held quarterly, concentrating not only on the information available but also designed to educate the attendees in deciphering the information contained in the documents. The attendees will participate in interactive sessions applying their knowledge to real case studies.

Guest Speaker � Jim Regan of Regan Desjardins.

We are pleased to welcome Jim Regan as the guest lecturer for the inaugural Claims Information Training School. Jim will teach the class about information which should and should not be contained in a claim file.

ISB Claim Information Training School


November 30, 2004

  • 8:30-9:00 Registration
  • 9:00-9:10 Opening Remarks
  • 9:10-10:30 Claim Document Presentation
    Accessing & Interpreting Source Documents
  • 10:30-10:45 Break
  • 10:45-12:00 Jim Regan of Regan Desjardins
    What Should & Should Not be in a Claim File
  • 12:00-12:30 Lunch
  • 12:30- 2:30 Case Studies from Actual Claim Files
    Interactive session
  • 2:30-3:00 Presentation
    Site Security and the Continuity of Evidence

The school is open to claims professionals in the Canadian P&C claim industry. Enrollment is limited, please contact ISB at 1-800-609-6552 or [email protected] for registration and agenda details.

The agenda and registration form are available online at