October 6, 2004 �Toronto, ON The Insurance Institute of Canada (IIC) and LOMA have partnered to offer a new property-casualty (p&c) concentration in LOMA�s Associate, Customer Service (ACS) professional designation program. The program integrates IIC�s highly regarded Chartered Insurance Professional (CIP) curriculum and LOMA�s well-established Foundations of Customer Service course.
Improving customer service is one strategy that financial services companies can implement to differentiate themselves, as competition among providers becomes more intense. The availability of the new ACS p&c track will give front-line p&c professionals the skills needed to better manage customer relationships, improve dealings with internal and external customers, and save time and money by anticipating what customers want.
“To date, over 12,000 industry professionals in Canada have completed the CIP program. There are also over 15,000 students currently enrolled in the CIP Program. The opportunity for these graduates and students to expand their studies to earn the ACS designation provides a tremendous added-value to our industry,� said Ted Hellyer, FCIP, CRM, director of curriculum and development for IIC. �By partnering with LOMA to offer this recognized customer service designation, we can help p&c professionals exceed customers� expectations and keep the industry strong as a whole.”
The ACS program with a concentration in Canadian p&c consists of five courses, including three mandatory and two elective courses. Complete details about course requirements can be obtained at www.iic-iac.org.
The Insurance Institute of Canada is the professional education arm of the general insurance industry in Canada. As a not-for-profit association of over 33,000 individual members employed in the general insurance business with insurance and reinsurance companies, brokerages, agencies, adjusting firms, government insurers and employers of risk managers. The IIC operates through a network of 22 affiliated local Institutes and Chapters, maintains professional programs, which are recognized nationally and internationally. The IIC also holds qualifying examinations for over 15,000 students and elects graduates as Chartered Insurance Professionals (CIP) and Fellow Chartered Insurance Professionals (FCIP). Finally, The IIC operates an alumni association of over 12,000 members, the Chartered Insurance Professionals’ Society, and offer industry career information and secondary school educational programs.
Established in 1924, with 1,250 plus member companies in over 70 countries, LOMA is committed to a business partnership with its world-wide members in the insurance and financial services industry to improve their management and operations through quality employee development, research, information sharing, and related products and services.