Crawford Adjusters Canada Implements VTechTM to Streamline Appraisal Process

August 24, 2004, TORONTO, ONTARIO � Crawford Adjusters Canada is now using VTechTM to assign vehicle appraisals to Crawford offices in the United States. Vtech is Crawford�s state-of-the-art, web-based application that fully automates the vehicle appraisal process from intake through work product distribution.

�VTech provides immediate, online access to information on the assignments we�re handling for our clients,� said Mike Lehman, director, Auto Appraisal Services at Crawford Adjusters Canada. �I�m pleased with the ease of implementation and manner in which our U.S. counterparts have worked to bring this new technology to fruition.�

�Streamlining and automating the appraisal process is just the beginning for VTech,� said Jay Campbell, director of Service Solutions. �Future enhancements will provide Crawford clients access to our extensive direct repair and auto glass networks. Using VTech and the Internet, we will be able to receive assignments, dispatch certified shops, and furnish damage estimates and digital photographs.�

VTech is part of Crawford�s ongoing commitment to providing the best technological and service solutions for the insurance industry. Crawford believes that integrated, effective technology is a key tool to drive consistency, accelerate work product distribution, and improve efficiencies at every level.

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world�s largest independent provider of claims management solutions to insurance companies and self-insured entities, with a global network of more than 700 offices in 67 countries. Major service lines include workers� compensation claims administration and healthcare management services, property and casualty claims management, class action services, and risk management information services. The Company�s shares are traded on the NYSE under the symbols CRDA and CRDB.