Getting Results from Outsourcing: Operating Model, Risk and Governance Implications

Seminar June 24 by iGATE


Outsourcing today is viewed alternately as a way to reduce costs, a path to competitive advantage, and a threat to the livelihood of developed economies. While all of these views have merit, the rhetoric in all cases has reached the extremes. Meanwhile, many companies considering BPO or already involved in their BPO program are finding execution to be the most significant challenge. This session will highlight how execution allows companies to get results from their BPO efforts, and point out how those things that surround the BPO deal itself are just as important when it comes to realizing the value.

Issues to address.

  • How should organizations adjust their operating model to make the most of their BPO relationships?
  • How should organizations manage risks associated with BPO?
  • What does an effective governance model for BPO look like?

Seminar Details:

June 24, 2004, in Toronto, breakfast 7:30 – 8:00 am, session 8:00 – 10:30 Le Royal Meridien King Edward, 37 King St. East, Toronto. 416-863-9700

Online registration.

Questions? Please respond to Christina Gipson, iGATE Global Solutions at [email protected] 412-490-7947 or Ruth Malone, The Consours Group, [email protected] 617-926-0800

Seminar Flyer – pdf 450kb

The Concours Group:

The Concours Group is a new breed of professional services firm. We integrate research, education, and consulting to bring innovative, high-value business solutions to our clients. Our research discovers and develops leading business strategies and management practices, our executive education articulates these practices and motivates their adoption, and our senior-level consulting enables clients to set new directions, implement quickly, and realize business results. For more information please visit


In a virtual enterprise all processes that do not contribute to the
competitive edge of the organization are outsourced. Driving this
emerging business model, iGATE Global Solutions is the world’s first
integrated technology and operations company with a global
services model. iGATE Global is part of NASDAQ listed iGATE Corp.
which has annual revenues in excess of $290 million. The Company
offers a complete range of high ROI business solutions spanning the
consulting, technology, business operations, and process
outsourcing value chain. iGATE Global has delivery centers in the
US, UK, Canada, China, Malaysia, and India.
For more information please visit