Crawford Announces New Aviation Claims Services Division

Aviation Services added to Global Technical Services Division

20 June 2004 — John Sharoun, senior vice president, Global Technical Services is pleased to announce the development of a new area of expertise – Aviation Claims Services.

Crawford�s national team of aviation specialists is equipped to handle hull and liability claims involving many types of commercial and personal aircraft. Helicopter or fixed wing – on wheels, floats or skis – this group has the specialists to respond. These specialists understand and address the unique issues that arise from pleasure, business, or charter sightseeing aircraft uses. They also are qualified to handle claims relating to aircraft manufacturers and maintenance firms, airport authorities, fixed base operators and other organizations that support the aviation industry.

Crawford Adjusters Canada is a wholly owned subsidiary of Crawford & Company, the
world’s largest independent provider of claims management solutions to insurance
companies and self-insured entities, with a global network of more than 700 offices in 67
countries. Major service lines include workers’ compensation claims administration and
healthcare management services, property and casualty claims management, class
action services and risk management information services. The Company’s shares are
traded on the NYSE under the symbols CRDA and CRDB.