Leading insurer looks to CDI as a foundation for enhancing its operations and providing enterprise wide customer and producer views to its sales and service staff
Atlanta, GA � June 9, 2004 � DWL, a leading provider of Customer Data Integration (CDI) software, today announced UnumProvident Corporation (UPC) has selected DWL to provide a CDI solution to enable consolidated views of customer and producer information across its multiple lines of business. UnumProvident Corporation will be using DWL Customer™, a leading enterprise customer hub to replace and enhance its existing customer index, thereby providing increased availability to information currently contained in more than 30 business systems.
�UnumProvident has a corporate goal to improve its operations by equipping its marketing, sales and service staff with more complete information about each customer and producer. From a technology perspective, we know that we have to build any new capabilities on top of a solid foundation of integrated customer data. The DWL Customer solution gives us the best opportunity to leverage our prior analytics work and accelerate several operational improvements that support our strategic initiatives,� said Bob Dolmovich, UnumProvident Corporation.
In the near term, UnumProvident will use DWL Customer� to evolve from an existing customer index into a more complete hub of information about customers and producers and associated roles and relationships. This foundation will then be used as the basis for implementation of several new applications that span multiple lines of business. Eventually, UnumProvident will look to DWL Customer� as the source system of record for customer and producer contact information and as an enabler for accessing information from various data sources.
DWL Customer� is based on a ‘service-oriented architecture’ making it the most scalable and market-proven application for customer data integration across business �silos�. �We are seeing a huge uptake in the market for buying off-the-shelf customer data integration solutions, especially those businesses that require a great deal of specialization in their operations and the requirement to consolidate data about customers, partners, suppliers
and brokers across multiple channels and businesses,� said John Baumstark, president and CEO, DWL. �We are very pleased UnumProvident has selected the leading CDI solution that will address the unique needs of their customers and producers.”
About UnumProvident Corporation
UnumProvident (UNM) is the largest provider of group and individual disability income protection insurance in North America.1 Through its subsidiaries, UnumProvident Corporation insures more than 25 million people and paid $5.7 billion in total benefits to customers in 2003. With primary offices in Chattanooga, Tenn., and Portland, Maine, the company employs more than 13,000 people worldwide. For more information, visit www.unumprovident.com.
About DWL Incorporated
DWL is the leader in Enterprise Business Services software, an emerging class of service-oriented applications. DWL works with organizations worldwide to address enterprise-wide customer data integration (CDI) strategies using DWL Customer™, the leading enterprise customer data hub. DWL Customer� gives organizations a unified view of their customer across multiple product and business silos. It delivers this single, real-time view and update environment to all channels, enabling multi-channel integration and consistent customer service.
Founded in 1996, DWL is headquartered in Atlanta and has offices in New York, Boston, Chicago, Los Angeles, Toronto, London, S�o Paulo and Kuala Lumpur. DWL clients include Atlantic Blue Cross Care, Citi Cards, Empire Financial, Great West Life, MetLife, Nationwide Insurance and J.P. Morgan Chase. DWL has strategic relationships with IBM, BEA Systems and Sun
Microsystems. Key system integrator alliances include IBM Business Consulting Services and Accenture. DWL has been recognized by Deloitte as one of the fastest growing technology companies in North America for the past two years and by META Group as a leader in the customer data integration solution space. For more information, please visit www.dwl.com.
DWL is a registered trademark of DWL Inc.