Real-time updates for self-service Plan Administrator site helps Empire reduce costs and improve customer service
Toronto, Canada – April 7, 2004 – DWL, the leader in Enterprise Business Services software, today announced that Empire Financial Group has launched phase two of groupweb – an initiative to achieve proven cost reduction with web-based self-servicing capabilities for group business. Following on the success of Empire’s initial implementation of DWL InsuranceT for Group Life and Health, which provides a password protected site for electronic plan administration, phase two of the project now adds full update and enrollment capability in real-time, using version 3.0 of DWL Insurance for Group Life & Health.
“Initially, the cost savings derived from this initiative are being realized through increased operational efficiency, such as eliminating time-consuming paper-based processes,” said Jake Hilberdink, vice president, employee benefits, Empire Financial Group. “DWL’s solution gives us the flexibility and the robust functionality that allows us to expand self-service business processes as our business requires, but still leverage our existing technology infrastructure.”
The enhanced update functionality allows plan administrators to change personal and dependant information at a divisional level within a member organization, thereby giving administrators and Empire the most current and up-to-date plan member data. DWL’s solution, portions of which were co-developed with Empire, provides more than 140 business rules, supporting 33 functions and 26 business processes specifically developed for group enrollment and update processes. It also allows Empire to optimize business processes by updating back-end source administration systems and proprietary customer databases in real-time. Empire is running DWL’s solution on IBM’s WebSphere application server and IBM’s DB2.
About Empire Financial Group
Under the marketing identity of Empire Financial Group, The Empire Life Insurance Company provides solutions for the changing financial security needs of Canadians. Based in Kingston, Ontario, and with sales and marketing offices across the country, Empire offers a range of individual and group insurance and investment products, retirement and corporate services and employee benefit programs. For more information, please visit www.empire.ca.
About DWL Inc.
DWL is the leader in Enterprise Business Services software, an emerging class of service-oriented applications. DWL works with organizations worldwide to address enterprise-wide customer data integration (CDI) strategies using DWL CustomerT, the leading enterprise customer data hub. DWL Customer gives organizations a unified view of their customer across multiple product and business silos. It delivers this single, real-time view and update environment to all channels, enabling multi-channel integration and consistent customer service.
Founded in 1996, DWL is headquartered in Atlanta and has offices in New York, Boston, Chicago, Los Angeles, Toronto, London, S�o Paulo and Kuala Lumpur. DWL clients include Atlantic Blue Cross Care, Citi Cards, Empire Financial, Great West Life, MetLife, Nationwide Insurance and J.P. Morgan Chase. DWL has strategic relationships with IBM, BEA Systems and Sun Microsystems. Key system integrator alliances include IBM Business Consulting Services and Accenture. DWL has been recognized by Deloitte & Touche as one of the fastest growing technology companies in North America for the past two years and by META Group as a leader in the customer data integration solution space. For more information, please visit www.dwl.com.
