DWL Customer™ Achieves Unprecedented Performance Levels on IBM

Infrastructure in Latest Benchmarking Tests

Atlanta, GA � February 17, 2004 – DWL, the leader in enterprise business services software, today announced the results of performance testing conducted on the leading enterprise customer hub, DWL Customer “. Based on the results of the peak performance tests and linear scalability tests, DWL Customer has proven to meet the demanding performance requirements and outperformed all existing statistics for an application of its kind.

We are pleased that DWL has selected IBM WebSphere software as the environment to test DWL Customer,said Bob Sutor, director, WebSphere Software, IBM This is the latest example of the combined power of IBM WebSphere Internet infrastructure software and DB2 Universal Database as the industry-leading platform for financial services customers.

DWL has proven results in real world environments of tier one organizations that have complex customer processing requirements and high transactions volumes,said Bryan Ashley, vice president, marketing and business development, DWL. Proven results within that environment indicate that DWL Customer can be implemented in many industries and will successfully meet the most demanding performance requirements.

DWL Customer was tested with 85 million account records containing 105 million customer records in the database, at a rate of approximately 600,000 transactions per hour. The results demonstrated that DWL Customer, running WebSphere Application Server on IBM hardware, delivered an average throughput of approximately 165 transactions per second with an average latency ranging from 124 milliseconds to 288 milliseconds (comprised of a
mixture of add, update, inquiry transactions), while adding more than 10,000 new parties per one-half hour. Detailed performance results within this report prove that DWL Customer is meeting the most demanding performance requirements of any organization.

About DWL Customer™

DWL Customer™ is an enterprise customer hub that unifies customer data and transactions from product-oriented systems and delivers this knowledge to all channels. It is based on a ‘service-oriented architecture’ and built on J2EE standards, making it the most scalable and market-proven application for customer management.

Additionally, DWL Customer can allow organizations to derive additional ROI from current CRM implementations and even failed CRM projects that lacked sufficient customer data management foundations or a customer hub during the
time of implementation.

About DWL Inc.

DWL (www.dwl.com) is the leader in Enterprise Business Services software, an emerging class of services-oriented applications. DWL works with organizations worldwide to address enterprise-wide customer data integration (CDI) strategies using DWL Customer”, the leading enterprise customer data hub.
DWL Customer gives organizations a unified view of their customer across multiple product and business silos. It delivers this single, real-time view and update environment to all channels, enabling multi-channel integration and consistent customer service.

Founded in 1996, DWL is headquartered in Atlanta and has offices in New York, Boston, Chicago, Los Angeles, Toronto, London, S�o Paulo, Tokyo and Kuala Lumpur. DWL clients include MetLife, JP Morgan Chase, Citi Cards, Atlantic Blue Cross Care, Great West Life and Nationwide Insurance. DWL has strategic relationships with IBM, BEA Systems and Sun Microsystems. Key
system integrator alliances include IBM Global Services and Accenture. DWL has been recognized by Deloitte & Touche as one of the fastest growing technology companies in North America for the past two years and by META Group as a leader in the customer data integration solution space.

DWL is a registered trademark of DWL Inc.