IBM and ATB Financial sign largest IT services agreement of its kind in western Canada

Five-year $92.5-million agreement to provide innovative banking services to cover a broad range of ATB�s business computing needs

Toronto, ON (November 19, 2003)… IBM Canada Ltd. and ATB Financial, one of western Canada�s largest financial institutions, announced today that they are extending their business relationship with a new five-year, $92.5-million agreement — where both banking applications and infrastructure support are delivered in response to the financial institution�s business demands and the needs of its customers.

Under the agreement, IBM will support elements of the financial institution�s IT environment and retail banking applications. This wide ranging agreement includes supporting ATB�s core banking and administration systems, office productivity applications, and financial systems. It also covers management of ATB�s mainframe, server, desktop, help desk, and network services. IBM is redefining how it delivers all of these services to ATB Financial by offering the flexibility to scale up and scale down IT support in response to customer demands and their banking business.

�This second generation agreement with IBM reflects the rapid evolution of ATB�s business in recent years, and positions us very well to accommodate further growth in the business and change in the IT industry,� said Joe Leuwer, Vice-President, Information Technology. �It�s essential that ATB have the flexibility to respond to market and technology opportunities in a timely manner, and IBM has demonstrated the readiness and ability to scale its services in support of these objectives.�

By outsourcing elements of its IT operations and management support, ATB Financial can continue to focus on strategic areas to grow its business. As part of these growth plans, ATB Financial has signed a separate $3-million deal with IBM to purchase 100 ABM�s to be installed over the next year.

�At IBM, we are committed to playing a leadership role in the Canadian banking industry by providing the business applications required to respond rapidly to the evolving demands of their customers,� said Garth Issett, Vice President, Strategic Outsourcing, IBM Global Services, Canada. �We are building upon IBM�s successful customer relationship with ATB Financial by delivering IT services as they are needed to boost the financial institution�s productivity and produce savings that can be reinvested in new services for their banking customers.�

About ATB Financial

ATB Financial is a $13.7-billion, full-service financial institution based in Edmonton, Alberta. They are a leading financial services provider, serving 600,000 Albertans in 240 communities through 145 branches, 129agencies and a Customer Contact Centre. ATB also has 226 automated banking machines (ABMs) across Alberta and offers Internet and telephone banking. For more information, visit:

About IBM

IBM Global Services is the world�s largest information technology services provider, with professionals serving customers in 160 countries and annual revenue of more than $36 billion (2002), or 45 percent of IBM’s total annual revenue. IBM Global Services offers a broad range of capabilities — consulting, IT services, hardware, software, research and financing — to help companies of all sizes realize the full value of information technology. For more information, visit