MetLife, First User of CSC’s @First System, Sees Immediate Results
EL SEGUNDO, Calif., Sept. 9, 2003 — Computer Sciences Corporation (NYSE: CSC) today introduced its @First product, the first comprehensive software tool for early detection of potential claims fraud in the property and casualty (P&C) insurance industry.
Insurance fraud of all types costs the average American household more than $5,000 a year in the form of higher premiums and prices for goods and services, according to Conning and Company, a national publisher of insurance industry research. CSC’s @First helps insurers combat fraud by identifying suspicious claims when they are initially submitted and forwarding them to insurers’ special investigation units (SIUs).
@First, a server-based system that users access through a Web browser, uses multiple analytical tools, identity search engines, and customer and industry data to speed resolution of valid claims and increase adjuster and investigator productivity. The tool allows each company to set its own processing rules and transforms the process of identifying potential fraud from intuitive assessment to a structured, consistent approach. CSC developed @First in collaboration with MetLife(R) Auto & Home, which tested and is now using the system.
“We had immediate results with @First,” said John Sargent, SIU manager for MetLife Auto & Home. “Right away, we identified suspicious patterns of activity between medical clinics and durable medical supply companies in one of our bigger states. With @First, we’ve had good success in stopping payments to suspected fraud rings.”
“We combined the insight of MetLife Auto & Home’s claims organization with CSC’s insurance and technological expertise to create an innovative and comprehensive fraud-fighting system that delivers the business results insurers need today,” said Joe Jensen, executive vice president of the P&C Insurance division of CSC’s Financial Services Group.
About MetLife Auto & Home
MetLife Auto & Home, an affiliate of MetLife, Inc. (NYSE: MET), is one of the nation’s leading personal lines property and casualty insurance companies with more than 2.7 million policies in force. For more information about MetLife Auto & Home, contact your local MetLife Auto & Home provider or authorized Independent Agent, or visit MetLife’s Web site at www.metlife.com. MetLife Auto & Home is a brand name of Metropolitan Property and Casualty Insurance Company and its Affiliates, Warwick, R.I.
Founded in 1959, Computer Sciences Corporation is a leading global information technology (IT) services company. CSC’s mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.
With approximately 92,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in El Segundo,
Calif., CSC reported revenue of $12.1 billion for the 12 months ended July 4, 2003. For more information, visit the company’s Web site at www.csc.com.