ClaimVista Offers Real-Time Customer Claim Information; Raises the Bar on Customer Service
WARREN, NJ, July 21, 2003 � The Chubb Group of Insurance Companies has introduced a new Web-based application called ClaimVista to brokers and agents. ClaimVista allows agents and brokers to offer prompt customer service by providing them with real-time information about their customers� insurance claims.
“Chubb has a reputation for providing world class service; with ClaimVista, we are continuing that tradition,” said Mark Korsgaard, managing director and senior vice president, Chubb & Son, and worldwide casualty claim manager. “We expect that ClaimVista will be a fundamental vehicle to help us provide the type of information our agents and brokers need to better manage their customers� accounts. The feedback we have received from agents who piloted ClaimVista in May was overwhelmingly positive, and we expect that to continue as we roll out this application to agents and brokers throughout 2003 and 2004.”
ClaimVista, available on Chubb�s password-protected Web site, @chubb., lets users retrieve real-time data such as claim files, reserve information, total payment amounts and branch information, all in an easy-to-access format. The comprehensive nature of the ClaimVista application also helps agents and brokers reduce the amount of time and phone calls necessary to prepare customer claim status reports — resulting in an improved level of customer service. Users can access claims reported on or after January 1, 2003 for personal lines, business automobile, general liability, workers compensation and commercial property accounts via ClaimVista.
“ClaimVista also gives us the ability to expand our service offerings as our agents and brokers needs change,” said Korsgaard. In the future, Chubb plans to introduce enhancements to ClaimVista such as loss runs, a link to the electronic loss application, e-mail notification when a file is closed and survey results.
Agents or brokers who are interested in learning more about ClaimVista should contact their local Chubb office or Stephanie C. Smith at 908-903-4536 or firstname.lastname@example.org.
The member insurers of the Chubb Group of Insurance Companies form a multi-billion dollar organization providing property and casualty insurance for personal and commercial customers worldwide through 8,000 agents and brokers. Chubb�s global network includes branches and affiliates throughout North America, Europe, Latin America, Asia, and Australia.