Royal & SunAlliance Offers Real-Time Billing, Claim Inquiry Through Transformation Station

CHARLOTTE, N.C.–June 18, 2003–Royal & SunAlliance standard and preferred personal lines agents who use Applied Systems agency management software can now access real-time claim and billing information through IVANS Transformation Station(TM).

Built by IVANS, a provider of e-commerce and networking solutions for the insurance industry, Transformation Station is a data exchange that allows for real-time transactions between agencies and insurers they represent.

Transformation Station directly links the Applied Systems software used by Royal & SunAlliance agents to claim or billing information supplied by the company. The connection offers agents quick, easy access to previously unavailable account details, enabling agents to answer customer questions immediately rather than calling them back after tracking down information.

Seamlessly integrated into the TAM and Vision versions of Applied Systems software, Transformation Station uses the Internet and ACORD XML routing services to manage the information exchange.

“After seeing the excitement from the agents about Transformation Station at last October’s Applied Systems user group session, we immediately began to explore ways to offer products through this channel to our agents,” said Irv Kantar, System Applications Manager for Royal & SunAlliance Standard & Preferred Personal Insurance.

“By early November we had a plan in place, and in January we were rolling out the frequently requested claims and billing inquiry applications to our Applied agents,” Kantar said “This project is directly in line with our strategy to make it easy for our agents to do business.”

When asked about the Transformation Station capabilities offered by Royal & SunAlliance, Margaret Black, Operations Manager at Allan M. Block Agency, Inc. said, “We’re thrilled with Royal & SunAlliance’s real-time billing and claims inquiry. Our staff loves how simple it is now to access this information from Royal & SunAlliance straight from our Applied System Agency Management System. No more multiple user IDs and passwords, no more wasting time! I wish more of our carriers offered this to us!”

A total of 83 agents already use the new Royal & SunAlliance inquiry capabilities, and a pilot rollout of Transformation Station has begun for DORIS agents. Royal & SunAlliance is also evaluating options for AMS agents and real-time transaction capability.

Royal & SunAlliance’s Standard & Preferred Personal Insurance business is part of the company’s Personal Insurance Division, which provides a variety of customized insurance coverages including homeowners, standard and preferred auto, nonstandard auto, boat, umbrella, motorhome and flood.

Royal & SunAlliance USA ( is one of the leading property/casualty insurers in the United States, delivering a variety of client-driven commercial and personal insurance solutions. Royal & SunAlliance USA is part of London-based Royal & Sun Alliance Insurance Group plc one of the largest multi-line insurers in the world.