Strategic Alliance Targets Financial Institutions Seeking Improved Customer-Centric Business Processes
CUPERTINO, Calif. and ATLANTA, GA — May 28, 2003 — Chordiant Software, Inc. (Nasdaq: CHRD), the provider of the Chordiant Real Time Customer System for global business-to-consumer companies, and DWL, the leader in enterprise business services software, today announced a strategic alliance aimed at providing leading financial service providers with a complete solution for business process and enterprise customer management. When used together, the Chordiant and DWL products allow retail banks, card issuers and insurers to improve customer service and employee productivity by creating a unified single view of the customer across the enterprise.
Chordiant and DWL believe that an effective customer-focused sales and service strategy depends upon a single operational view of the customer that is accurate, complete and current. DWL and Chordiant are able to offer the industry�s most robust enterprise business process system and enterprise customer hub for unified customer knowledge and end-to-end business process to all channels, whether assisted or through self-service. The combined solution of DWL and Chordiant allows companies to centralize customer
processing and business processes into a financial services transaction hub that is integrated with all channels and back office systems in real-time.
�The strategic alliance of Chordiant and DWL brings together two of our important business partners with proven methodologies and processes,� said Mark Greene, general manager, IBM Global Banking. �We look forward to leveraging the relationship between DWL and Chordiant to support our own work with the financial services industry.�
�Reports from our joint sales efforts already in the field indicate that the financial services industry has been seeking just this solution to better merge their business process with customer care but have been at a loss for where to turn. Merging Chordiant�s real-time platform for managing business processes and customer interactions with DWL�s market-leading customer hub creates a powerful customer management solution based on real-time business processes, policies and unified customer profile interactions,� said Stephen
Kelly, Chordiant Software�s president and CEO. �This allows business processes to be managed as shared services and accessed via multiple channels to ensure consistent customer service as well as the ability to
tier service levels by customer segment. Ultimately, this approach lets banks and insurers retain their most valuable customers by improving and tailoring customer service.�
�Customer data integration is essential for financial services organizations attempting to improve customer-centric processes. Unified customer data must be delivered to multiple channels in order to get consistent interactions across the enterprise,� said John Baumstark, president and CEO, DWL. �Additionally, organizations with an operational, enterprise customer view can drive event-based transactions specific to customer interactions, improving cross and up-sell opportunities tremendously. The combination of Chordiant�s business processes supported by the leading customer data hub allows financial organizations to react intelligently to customer needs.�
About Chordiant Software, Inc.
Chordiant (NASDAQ: CHRD) serves businesses that have millions of consumer relationships where it is critical to balance the cost of servicing with customer value. Chordiant offers the Chordiant Real-Time Customer System, delivering transactional customer management solutions for Global 1000 B2C enterprises. The Chordiant Real-Time Customer System consists of Chordiant Solutions and Chordiant Services that integrate with existing IT infrastructure and leverage current assets.
Chordiant Solutions combine straight-through service processing with your business processes for multi-channel applications in marketing, the contact center, and retail channels, including self-service. The solutions provide end-to-end, process-driven applications, encompassing a single view of the customer, delivered through a role-based desktop. Chordiant Services enable rapid and successful implementations by reducing risk, increasing return on assets and lowering total cost of ownership.
Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Chicago; Mahwah, N.J.; Manchester, N.H.; New York City; London; Paris; Amsterdam; and Munich.
About DWL Inc.
DWL is the leader in Enterprise Business Services software. DWL applications elevate customer, account and product functions from front and back office silos to an enterprise-wide service layer. This enables companies to unify, view and update customer information across all business lines and systems in real time and give their consumers, partners, suppliers and employees a single view of the enterprise. The result is consistent and real time delivery of products and services, strengthened relationships with key business audiences and increased return on companies’ back office, front office and CRM systems.
Founded in 1996, DWL is headquartered in Atlanta and has offices in New York, Boston, Chicago, Los Angeles, Toronto, London, S�o Paulo and Tokyo. DWL clients include MetLife, Citi Cards, Atlantic Blue Cross Care, Empire Financial, CGU, and Royal & SunAlliance, among others. DWL has strategic relationships with BEA Systems, IBM and Sun Microsystems. Key system integrator alliances include Accenture and IBM Global Services.