Atlanta, GA � May 14, 2003 � DWL, the leader in Enterprise Business Services software, today announced it has established a strategic alliance with Malaysian-based reseller, SPW Enterprise Solutions Sdn Bhd (SPW). DWL’s alliance will allow the financial services IT specialist to resell its enterprise business services software, including the market leading enterprise customer data hub, DWL Customer™.
Under the terms of the agreement, SPW will be the Asia Pacific distributor for DWL Customer, the leading enterprise customer hub for real time customer management. DWL Customer is an enterprise customer hub that unifies customer data and transactions from product silos and delivers this knowledge to all channels. Using this solution, banks, insurance companies, credit card issuers and other financial institutions can make better credit decisions and allocate credit to high-value customers. DWL Customer�s full view of household relationships also facilitates cross selling. The solution is
based on a services-oriented architecture and is built on J2EE standards, making it the most scalable and market-proven application for customer management.
�SPW will be first to provide a burgeoning financial services sector in Asia Pacific with a market leading enterprise customer hub built on technology used by the largest financial services companies globally. Enhancing our services with a solution that addresses the complex customer data integration issues financial services companies face will be an important competitive differentiator for SPW,” said Mr. Yong Keat Wong, managing director, SPW.
In addition to its current expertise in core banking solutions, data management and outsourcing services, SPW will augment its offering to provide sales, delivery and support infrastructure for DWL enterprise business solutions, specifically for retail and commercial banks and card issuers.
�Financial services companies are increasingly concentrating on their customer data management projects as a means to further reduce costs and boost revenue generation. The second merger wave of the Malaysian anchor banks, ongoing consolidation of Indonesian banks and cross-selling of financial products means the Asia Pacific financial services market is particularly keen on addressing these issues. Malaysia, Singapore and Indonesia provide ideal market opportunities for DWL to further expand its offering into the region,” said Bryan Ashley, vice president, strategic alliances, DWL.
In addition to its current expertise in core banking, insurance solutions, data management and outsourcing services, SPW will augment its offering to provide sales, delivery and support infrastructure for DWL enterprise business solutions, specifically for retail and commercial banks, insurers and card issuers.
Newly-formed SPW Enterprise Solutions Sdn Bhd (SPW) is a Malaysian-based IT services company headed by a team of ASEAN regional partners who collectively have more than 50 years of experience in delivering leading edge solutions in the Information Technology industry. SPW was formed with a vision to provide a set of truly differentiated IT services to the Asia Pacific financial services market based on their proven expertise in the areas of core banking systems, data management and outsourcing. SPW is a partner with PT Sigma Cipta Caraka (Sigma), the leading Financial Services solution provider in Indonesia. SPW is the Asia Pacific reseller for DWL�s range of products.
About DWL Inc.
DWL is the leader in Enterprise Business Services software. DWL applications elevate customer, account and product functions from front and back office silos to an enterprise-wide service layer. This enables companies to unify, view and update customer information across all business lines and systems in real time and give their consumers, partners, suppliers and employees a single view of the enterprise. The result is consistent and real time delivery of products and services, strengthened relationships with key business audiences and increased return on companies� back office, front office and CRM systems.
Founded in 1996, DWL is headquartered in Atlanta and has offices in New York, Boston, Chicago, Los Angeles, Toronto, London, S�o Paulo and Tokyo. DWL clients include MetLife, Citi Cards, Atlantic Blue Cross Care, Empire Financial, CGU, and Royal & SunAlliance, among others. DWL has strategic relationships with BEA Systems, IBM and Sun Microsystems. Key system integrator alliances include Accenture and IBM Global Services. DWL is a registered trademark of DWL Inc.