Interactive, Multi-Channel Products Alert Customers to Account Conditions, Reduce Contact Costs
EL SEGUNDO, Calif., March 10 /PRNewswire/ — Computer Sciences Corporation (NYSE: CSC) today introduced a suite of new software products that automate the way banks and card issuers notify customers about account overdrafts, suspicious activity, balances, payment due dates, late payments and credit limits.
These products, which are based on technology developed by 724 Solutions (Nasdaq: SVNX; Toronto: SVN), provide a low-cost method for alerting customers across multiple communication channels including e-mail, automated voice (wired and wireless) and text messaging.
“These alerts give customers greater access to time-sensitive information,” said David Blanton, president of Banking Solutions for CSC’s Financial Services Group. “By automating the notification process, financial institutions can send tens of thousands of messages an hour, cutting more than 80 percent of the costs associated with traditional channels, such as call centers and branches.”
CSC has integrated the banking and card alerts with its Hogan Integrated Deposits and Loans systems and Card & Merchant System (CAMS II).
CSC’s new products include Hogan BankAlert and CAMS II CardAlert. Hogan BankAlert notifies customers of deposit and loan account activities such as overdrafts, loan due dates and payroll deposits. CAMS II CardAlert alerts customers about credit card conditions such as bill due dates and over-limit balances. CSC
can host and manage the applications through CSC’s eHub facilities, enabling firms to avoid additional up-front information technology (IT) investments.
To complement these product solutions, CSC is offering two 724 Solutions products designed to reduce costs associated with card fraud and debt collection. 724 Solutions Fraud Reduction automates the process of verifying suspicious credit and debit card activity. 724 Solutions Collection Alerts automates the process of contacting customers for collection of past-due debt.
About 724 Solutions
724 Solutions Inc. delivers reliable, scalable technology and solutions that allow mobile network operators to rapidly deploy flexible and open next generation IP-based network and data services. Additionally, the company provides a series of actionable alerting solutions to financial institutions to assist them in lowering operating costs and improving customer satisfaction and retention. 724 Solutions is a global company with development operations in North America, Switzerland and Germany with headquarters in Toronto, Canada. For more information, visit www.724.com.
Founded in 1959, Computer Sciences Corporation is one of the world’s leading IT services companies. CSC’s mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology. With approximately 90,000 employees, including more than 26,000 from CSC’s March 7, 2003 acquisition of DynCorp, CSC provides innovative solutions for
customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in El Segundo, Calif., CSC reported revenue of $11.3 billion for the 12 months ended Dec. 27, 2002. For more information, visit the company’s Web site at www.csc.com.