MONTREAL, Dec. 16, 2002 – The Industrial Alliance Group is pleased to announce the launch of [email protected], a new Internet based service that has been specially designed for group plan administrators and members. This new service, which is being offered by the Group’s three life insurance companies – Industrial Alliance, Industrial Alliance Pacific and National Life – allows plan administrators to conduct transactions online in real time and permits plan members to access their personal files whenever they wish.
“We are extremely pleased to offer our clients this new Internet service,” stated Jacques Parent, Vice-President, Sales and Underwriting, Group Insurance, Industrial Alliance Group. “Customer service has always been at the heart of the Group’s priorities. We therefore wish to offer our clients yet another tool that will provide them with even greater autonomy in managing their group insurance plan. We feel that [email protected] is a simple, efficient and rapid service that is adapted to the current and changing needs of our clientele.”
Thanks to [email protected], group plan administrators will now be able to enrol new members and their dependants, make address changes and update files. They will also be able to view their premium statements, validate premiums that have been paid out as well as print account statements and various administrative forms.
For their part, members will be able to view information detailing their level of coverage and that of their dependants, verify the status of medical and dental claims, obtain the exact amount of benefits that were paid during the year and check the balance of their health spending account. Members will also be able to print insurance certificates, drug cards and claim forms as needed.
[email protected]’s creators went to great lengths to ensure the protection of personal information and ease of use in order to ensure user confidence and satisfaction. A help menu, FAQs and user support services, which are made available using either a toll-free number or e-mail, provide administrators and members with fast and personalized assistance when they need it. [email protected] is already being employed by a large number of plan administrators and members, who particularly appreciate its user-friendly design.
“[email protected] is part of a larger strategy aimed at establishing the Industrial Alliance Group as a leader in the Canadian group insurance market,” commented David Kent, Vice-President, Group Insurance, Industrial Alliance Group. “The launch of [email protected] confirms the Industrial Alliance Group’s ongoing commitment to implement cutting-edge technologies as well as introduce new products and services that answer our client’s needs.”
“More than ever, our group insurance clients will be able to enjoy the “best of both worlds,” concluded Jacques Parent. “Each client will be able to benefit from high quality services on a local scale while groups that are present in more than one province can take advantage of the rapid, uniform services offered by our offices in Halifax, Quebec City, Montreal, Toronto, Calgary and Vancouver, all of which are overseen by the Industrial Alliance Group.”
ABOUT THE INDUSTRIAL ALLIANCE GROUP
The Industrial Alliance Group is among the most solid financial institutions in the country, where it is an industry leader in the field of insurance and financial services. The Group has operations across Canada through Industrial Alliance in Quebec City, Industrial Alliance Pacific in Vancouver and National Life in Toronto. The seventh largest life and health insurance organization in Canada, the Industrial Alliance Group insures over 1.5 million Canadians, employs more than 2,000 people and manages $16.3 billion in assets. Industrial Alliance is one of the 100 largest public companies in Canada and its stock is listed on the Toronto Stock Exchange under the ticker symbol “IAG”. For more information on Industrial Alliance Group Companies, please consult any of the three following websites: www.inalco.com, www.iaplife.com, or www.nationallife.ca.