InSystems eXterity to Enrich Group Insurance Web Self-Service Experience for Canada Life’s Group Insurance Customers

Phase III to Provide Complex Transactional Capabilities

Markham, Ontario, November 25, 2002 – InSystems, a leading provider of e-business solutions for financial services organizations has signed an agreement with Canada Life for additional portal technology that will advance Canada Life’s competitive position among leading insurers web-enabling Group Insurance customers.

Using InSystems eXterity portal software applications, Canada Life will increase functionality for Group Insurance Plan Members and Plan Administrators through the introduction of enriched self-service enrollment and claims capabilities. The first two phases of the initiative, launched in mid-2001, saw the introduction of highly personalized web-based functionality allowing Plan Members to view booklets, claims status and history and Plan Administrators to enroll online and automatically update information.

Phase III of the program will introduce advanced web-based self-service enrollment and administrative functions at the Plan Member level, as well as e-claims submissions and online answers to plan level coverage questions. Canada Life anticipates substantial operational cost
reduction and higher levels of customer satisfaction once Plan Members begin to enroll on the Web.

“Strength in Group Protection is an important part of our corporate strategy,” says Garry MacNicholas, Vice President, Group Insurance for the Canadian Division of Canada Life.” We were looking for a solution to handle complex transactions that bridge our multiple back-end systems. We considered generic web technology, but selected InSystems eXterity as it provides insurance-specific functionality,” he added. “Working with InSystems as a partner since the inception of this program, we were able to embark on a whole new way of doing business.”

“InSystems is delighted to participate in Canada Life’s e-service transformation, ” said Andrew Jackson, Chief Marketing Officer and General Manager, eXterity, InSystems. “Using InSystems eXterity, Canada Life is building and maintaining relationships with its value network, and strengthening its position as a visionary market leader.”

About InSystems

InSystems is the premier provider of insurance portal software and a leading provider of document automation solutions. Only by using InSystems e-business software can financial services organizations deliver web-based personalized sales, fulfillment, and service capabilities across all of their relationships, boosting efficiency, decreasing costs, improving service and increasing revenues.

Founded in 1989 and based in Toronto, Canada, InSystems, a wholly owned subsidiary of Standard Register, has more than 350 insurance customers in 24 countries, including over 50 of the largest insurance groups in North America and over 55,000 life insurance agents and agencies.