Producers and Employer Administrators To Be Empowered with New Self Service Transactions
Atlanta, GA � October 23, 2002 – DWL, the leader in Unified Business Services (UBS) software, today announced that The Empire Life Insurance Company has gone live with the first phase of a broad based initiative to achieve proven cost reduction with web-based self servicing capabilities for their group business. Empire has implemented DWL Insurance(TM) for Group, a Unified Business Application that will allow Empire�s more than 1500 Brokers to access requests from Empire�s back end administration systems. Empire has also started the second phase of their project, providing self-service capabilities to their Employer Administrators.
�Empire must offer self-service capabilities to our Group clients to allow them to gather information, determine eligibility and ultimately to make changes to their plan data. Clients include producers, plan administrators and plan members and all of them will benefit from the software tools we are now developing with DWL.
The DWL solution is designed to leverage our back-end systems and to cost effectively deliver web based front-end tools. We are building and implementing functionality in phases with very minimal impact on our existing infrastructure,� said Jake Hilberdink, Vice President, Employee Benefits.
DWL Insurance(TM) for Group will allow Empire to optimize business processes with internal staff and external Brokers, Administrators and Members and reduce the time required to fulfill requests by giving them real time sales and service capability online. Unlike other solutions, the application will update all data in real time and supports both Web and wireless devices.
“In the last year or so, the dominant perception of the Web in the insurance industry has changed from that of a frightening challenge to established retail distribution channels to an enormous opportunity for potential savings in time and money,” says Celent senior analyst Matthew Josefowicz.
“Some carriers reported increased efficiencies as great as 90% on communication with agents. Carriers who are slow to implement Web-based communication systems for their producers and customers will quickly find themselves at a competitive disadvantage.”
About Empire
The mission of The Empire Life Insurance Company is to provide solutions for the changing financial security needs of Canadians. Under the marketing identity of Empire Financial Group, the company offers a range of individual and group insurance and investment products, retirement and corporate services and employee benefit programs. For more information, please visit www.empire.ca.
About DWL Inc.
DWL (www.dwl.com) is the leader in Unified Business Services software. DWL applications elevate customer, account and product functions from front and back office silos to an enterprise-wide service layer. This enables companies to unify, view and update customer information across all business lines and systems in real time and give their consumers, partners, suppliers and employees a single view of the enterprise. The result is consistent and real time delivery of products and services, strengthened relationships with key business audiences and increased return on companies� back office, front office and CRM systems.
Founded in 1996, DWL is headquartered in Atlanta and has offices in New York, Chicago, Los Angeles, Toronto, London, Paris, S�o Paulo and Tokyo. DWL clients include AXA, MetLife, Erie Insurance, Empire Financial, CGU, and Royal & SunAlliance, among others. DWL has strategic relationships with BEA Systems, IBM and Sun Microsystems. Key system integrator alliances include Accenture and IBM Global Services.
DWL is a registered trademark of DWL (USA) Inc.
