Amica Life Insurance Company Chooses Fipsco Life Portraits ES System

Des Plaines, Illinois, September 10, 2002 –Fipsco, a unit of Fiserv, Inc. (Nasdaq: FISV) and a leading developer of life insurance marketing software and solutions, announced that Amica Life Insurance Company has selected Life PortraitsTM Enterprise Solution (formerly Life PortraitsTM 2000) to support its life insurance telemarketing programs. Amica Life has been a Fiserv client since 1993, using the ID3 life insurance administration system offered by Fiserv LIS, another unit of Fiserv, Inc.

According to Dennis Pfiffner, Vice President of Sales for Fipsco, the Internet-based Life Portraits Enterprise Solution (ES) can be customized to Amica Life’s needs, giving the company’s call center representatives all the information they need to conduct telephone interviews and complete policy applications with prospective clients.

“We recognized the inherent flexibility of Life Portraits ES,” said Dennis Giordano, Senior Assistant Vice President of Amica Life Insurance. “Life Portraits ES will allow Amica Life to take advantage of Fipsco’s current technology while freeing us to apply an input methodology best suited to call center telemarketing.”

The Life Portraits ES system as customized for Amica Life will consist of core components including life and annuity product illustrations, in-force policy information, needs analysis, electronic applications and a host of unique features geared toward Amica Life’s specific marketing requirements.

“Amica Life will use our Internet-based system to cross-sell life insurance products to other sectors of its existing client base,” said Pfiffner. “This opportunity showcases the customizable nature of Life Portraits ES by allowing Fipsco to implement an entirely new input capability without altering our underlying calculation and data storage systems.”

The life insurance industry’s premier straight through processing solution, Life Portraits ES provides a complete straight through processing solution for marketing life, health and annuity products. From needs analysis and illustrations to electronic applications and
submissions, Life Portraits ES is available in configurations for desktop, Internet or a hybrid of both, without major cross-platform component duplication.

Amica Mutual Insurance Company, founded in 1907, is a national underwriter of automobile, homeowners, marine, and personal excess liability insurance. Amica provides life coverage through Amica Life Insurance Company, a wholly owned subsidiary.

Fiserv, Inc. (Nasdaq:FISV) is an independent, full-service provider of integrated data processing and information management systems to the financial industry. As a leading technology resource, Fiserv serves more than 13,000 financial services providers worldwide, including banks, broker-dealers, credit unions, financial planners/investment advisers, insurance agents and companies, mortgage banks, and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv also can be found on the Internet at