TORONTO, June 26, 2002 – As of a few days ago, over one
million Canadian consumers have now asked for and received information, advice and
assistance from the life and health insurance industry’s Consumer Assistance Centre (CAC)
since it began operation in 1973.
“We are very pleased that so many consumers have taken
advantage of our service over the past 29 years and we intend to continue to provide
information and help wherever possible,” noted Mark Daniels, President of the
Canadian Life and Health Insurance Association Inc. (CLHIA). “We believe that
reaching the million client milestone is a clear indication of the value of the service it
provides to Canadian consumers.”
Experienced counselors, most of whom are retired insurance
company executives, are responsible for handling the enquiries that are received. Their
goal is to ensure that the consumer is served in an informed, timely and pleasant manner.
The life and health insurance industry’s CAC is a national
consumer help service available in both English and French and is accessed by consumers
through toll-free telephone lines, e-mail, traditional mail, faxes and in person. It
provides information about products and services, copies of consumer publications, help
with searches for misplaced policies, and assistance with concerns or complaints.