Named #1 Insurance Carrier Web site by Gomez for the Sixth Consecutive Period

Becomes First Web site To Take Top Honors Six Times

MAYFIELD VILLAGE, OHIO May 14, 2002 The evaluations are complete and the Web site ranked number
one on the Second Quarter 2002 Gomez Internet Insurance Carrier
Scorecard is, making the site the only one to be
named “#1 Insurance Carrier Web site” six consecutive times. is the Web site of the Progressive group of
insurance companies. has previously been named #1
Insurance Carrier Web site on the Gomez Scorecard in Summer 2000,
Fall 2000, Winter 2000, Spring 2001 and Fall 2001.

To be considered,
insurance companies must meet minimum criteria set by Gomez,
including the ability to offer online quotes for personal auto
insurance or term life insurance to a significant portion of the US
population. Insurance carriers must also collect at least $1 billion
in direct premiums for the products supported via instant quotes.
Companies meeting the minimum criteria are then rated against one
another on the quality of their Internet delivery of insurance and
related services.

The Scorecard ranks a total of 19 insurance
companies. In addition to being ranked number one overall, ranked number one in the “Ease of Use” category for
the fourth consecutive rating period and was named “Best Site for
Auto Buyers” by Gomez for the fifth consecutive rating period. was also ranked number one in “Relationship
Services.” This, according to Gomez, is functionality that creates
and maintains valuable interaction with customers such as
Progressive’s online customer service center,

“We are ecstatic to be the only Web site
to take top honors six times,” said Toby Alfred, site manager, “But just as gratifying is knowing that more than
2.4 million unique visitors came to our site in the first quarter of
2002 and more than 1.4 million current customers are registered to
manage their policies online at

Having access to the information we have on our Web site gives consumers
more control over their auto insurance and can help them to save
money.” Gomez lauded for featuring consumers’
ability to buy from the company online, by phone and through an
independent agent at the beginning of the online quote and purchase
processes. There, consumers are provided with a customized,
unsolicited list of local independent agents. “It’s important that
consumers know they have choices in how to shop and buy with
Progressive,” said Alfred. “Presenting all choices up front lets
people choose for themselves.” Newly-elevated features like
“Moving?” help draw more visitors to and help to
distinguish it from other sites. “More than 8 million people move
from one state to another each year,” said Alfred. “In most cases,
your auto insurance policy cannot ‘move’ with you-states have
different minimum liability limits, some have different coverages
and some companies don’t write insurance in the state you’re may be
moving to.

Visitors to can now enter the state
they’re currently living in and the state they’re moving to and
receive all the information they need to make the transition easier,
including coverages required, average insurance rates in both states
and license and vehicle registration requirements. And, we wanted to
make it fun, so we’ll give you a few key facts about your new home
state.” The Progressive group of insurance companies, in business
since 1937, ranks fourth in the nation for auto insurance and
provides drivers with competitive rates and 24/7 service. The
company sells its products by phone at 1-800-PROGRESSIVESM, online
at and through more than 30,000 independent
insurance agencies.

The Progressive Corporation, the holding
company, has headquarters in Mayfield Village, Ohio and is publicly
traded at NYSE:PGR. More information can be found at