Kemper Insurance Selects Accenture’s Claim Components Software

Accenture’s Web-Based Application Facilitates Claims Handling and Reduces Claims Leakage

NEW YORK; May 14, 2002 – Accenture has been selected to
implement its Web-based Claim Components software application at Kemper Insurance
Companies, a leading provider of commercial casualty and specialty insurance services, and
has licensed the software to Kemper. The system will be integrated with Kemper’s
current claims application, enabling Kemper’s staff to administer claims more easily and efficiently.

Accenture will work with a core team of Kemper business and
IT professionals to implement its desktop component of the software, automating critical
business processes to help enable Kemper’s more than 1,600 claims professionals
better manage the claims-handling process. The software implementation is targeted for
completion within nine to 12 months.

“The Kemper name has long been synonymous with
superior claims service,” said Patricia Drago, senior vice president, Client Services
Group, Kemper’s customer service division. “We are confident Accenture’s
new claims management system will significantly improve the claims-handling process for
our claims professionals, resulting in an even higher level of service for our policyholders.”

“We are enthusiastic about the capabilities and
efficiencies the new system offers,” said Patrick Walsh, vice president, Client
Services Group. “Although a complete adjuster workstation system replacement is not
practical right now, we see the Claim Components software application as the foundation
that we can build on.”

Accenture’s Claim Components application, which
Accenture licenses to insurers globally, leverages the flexibility, scalability and lower
total cost of operation provided by the Microsoft Enterprise Server platform, and is
designed to help reduce development time by 12 to 24 months. Accenture has already
licensed its Claim Components software to eight leading property/casualty insurers, and
more than 7,000 claim handlers are already using the solution at their desktops to achieve
breakthrough claims-processing results.

“Claims payments and loss adjustments consume nearly
80 percent of property/casualty insurers’ annual revenue, yet few carriers have
sustained a competitive advantage in claims,” said David P. Hollander, the partner
who leads Accenture’s claims solutions group. “Insurers who act now to update
their legacy systems and move to the next generation of claims technology will gain a
competitive edge as they set new standards for claims-processing effectiveness and realize
business benefits faster – and at lower costs – than those who wait.”

Accenture recently announced the launch of release 2.0 of
its Claim Components software that supports multi-language and multi-currency financial
transactions and includes several new components designed to help insurers significantly
reduce claims- handling time, streamline the claims-handling process and reduce claims
leakage, payment errors and overpayment.

About Accenture

Accenture is the world’s leading management consulting and
technology services organization. Through its network of businesses approach – in
which the company enhances its consulting and outsourcing expertise through alliances,
affiliated companies and other capabilities – Accenture delivers innovations that
help clients across all industries quickly realize their visions. With more than 75,000
people in 47 countries, the company generated net revenues of $11.44 billion for the
fiscal year ended August 31, 2001. Its home page is

About Kemper Insurance

The Kemper Insurance Companies is a leading provider of
property/casualty insurance and risk management services with 2001 revenues totaling $5.9
billion and assets of $8.9 billion. Headquartered in Long Grove, Ill., Kemper operates
nationwide and in many foreign markets. Kemper is rated “A-” by A.M. Best.
“A” by Standard & Poor’s and “A2” by Moody’s. For more information about Kemper, visit

Marykate Dolan
Media Relations
Tel: +1 (917) 452 8738
[email protected]