Enhanced Architecture Facilitates Online Insurance Transactions and Improved
Back-Office Functionality
EL SEGUNDO, Calif., March 14 /PRNewswire/ — Computer
Sciences Corporation (NYSE: CSC) today announced that it has implemented major information
systems enhancements for the U.S. Annuities Division of The Manufacturers Life Insurance
Company (USA), a subsidiary of Manulife Financial Corporation (NYSE: MFC) of Toronto, Ontario.
The enhancements include new e-commerce capability and
improved workflow management. With the new e-commerce framework, Manulife USA’s clients
and brokers can now process key online transactions over the Internet, including fund
transfers, rebalances and fund allocation changes.
CSC designed and implemented the framework and integrated
it with CSC’s image-enabled workflow management system, Automated Work Distributor
(AWD(R)), and VANTAGE-ONE(R) annuity administration system. AWD streamlines Manulife’s
processing, and VANTAGE-ONE provides industrial-strength transaction support.
To implement AWD, a CSC/Manulife team converted 6.4 million
transactions, 3.5 million images and 5.2 million text and data elements from a legacy
imaging system. Connectivity to VANTAGE-ONE is accomplished through CSC’s open transaction
architecture component.
“We needed to improve the stability of our
infrastructure, create a sound platform to improve our administrative operations and find
a long-term architecture to underpin our strategic platforms,” said Mark Rizza, vice
president, Information Systems, Manulife USA. “CSC has been with us every step of the
way, delivering an integrated suite of products customized for our unique requirements.”
“Manulife USA is driven by the desire to provide
quality service to our clients,” said Jim Boyle, president, U.S. Annuities for
Manulife USA. “Pushing real-time financial transaction processing out to the
Internet, and integrating that capability with our workflow and core processing systems,
enables us to enhance customer service and responsiveness while improving productivity.”
“CSC was able to help Manulife USA meet this milestone
through our ability to plan, build and operate total business and IT solutions,” said
Jim Cook, president of CSC’s Financial Services Group. “Through CSC’s relationship
with Manulife USA and other leading financial services firms, we continue to expand our
capabilities, industry experience, application software portfolio and collaborative
approach to delivering the best total solution.”
About Manulife Financial
Manulife Financial is committed to offering the highest
quality annuity, life insurance, pension and tax-deferred college savings products to its
U.S. clients. Its family of products has been built around a powerful combination of
investment options chosen with the goal of providing risk-adjusted returns and broad
diversification across asset classes, investment styles and asset managers. With its broad
product lines, competitive underwriting, excellent ratings and quality customer service,
Manulife Financial is dedicated to providing quality products designed to help create and
preserve wealth for its clients.
Manulife Financial is a leading Canadian-based financial
services company operating in 15 countries and territories worldwide. Through its
extensive network of employees, agents and distribution partners, Manulife Financial
offers clients a diverse range of financial protection products and wealth management
services. Funds under management by Manulife Financial (Manulife Financial Corporation and
its affiliated companies) were US$89.3 billion (Cdn$142.2 billion) at Dec. 31, 2001.
Manulife Financial Corporation trades as “MFC” on
the TSE, NYSE and PSE, and under “0945” on the SEHK. Manulife Financial can be
found on the Internet at www.manulife.com.
About CSC
Computer Sciences Corporation, one of the world’s leading
consulting and information technology (IT) services firms, helps clients in industry and
government achieve strategic and operational results through the use of technology. The
company’s success is based on its culture of working collaboratively with clients to
develop innovative technology strategies and solutions that address specific business challenges.
Having guided clients through every major wave of change in
information technology since 1959, CSC combines the newest technologies with its
capabilities in consulting, systems design and integration, IT and business process
outsourcing, applications software, and Web and application hosting to meet the individual
needs of global corporations and organizations. With some 68,000 employees in locations
worldwide, CSC had revenues of $11.3 billion for the 12 months ended Dec. 28, 2001. It is
headquartered in El Segundo, Calif.
For more information, visit the company’s Web site at
www.csc.com.
