IBM and DWL Form Global Strategic Alliance to Deliver Unified Business Services Software for Financial Services

IBM Middleware Provides Critical Platform for DWL Customer™ and DWL Industry
Applications to Enable Customer-Centric Business Processing

White Plains, NY and New York, NY, January 31, 2002 — IBM
(NYSE: IBM) and DWL, a leading provider of unified business services software, today
announced a worldwide strategic alliance to deliver comprehensive enterprise customer
administration solutions for global 1000 financial services companies.

IBM and DWL will offer a solution that combines IBM’s
service capabilities, hardware and middleware with DWL’s industry-leading applications to
deliver the most competitive, flexible and cost-effective enterprise financial services
solutions on the market. This alliance will provide solutions that elevate and unify
customer, account and product information across multiple business lines. This gives
financial services companies’ key audiences a single view of the enterprise. DWL and IBM
solutions allow banking, financial markets and insurance organizations to consolidate
vital customer information from existing core business and Customer Relationship
Management (CRM) systems. In addition, the two organizations will provide industry
composite applications that enable customers, partners, agents/brokers and employees to
execute end-to-end business transactions via Web and wireless devices in real time.

Combined IBM and DWL solutions help financial services
companies realize additional return on existing technology investments as well as harness
industry leading Java* 2 Enterprise Edition, Enterprise Java Bean and Web Services
technologies. DWL’s web services-enabled enterprise applications are developed on IBM’s
middleware and hardware, and delivered by IBM Global Services. They are currently used by
some of the world’s largest financial services companies.

Under the terms of the agreement, the two companies will
jointly market DWL Customer and DWL’s industry applications running on IBM WebSphere*
Application Server, with DB2 Universal Database* and WebSphere MQ family middleware, along
with IBM’s eServer* hardware platform. On sales to all new customers, DWL will promote IBM
hardware and middleware as the technologies of choice. IBM Global Services (IGS) will
provide consulting, customization and integration services for joint IBM and DWL customers.

“IBM’s alliance with DWL will allow financial services
institutions, from banks to brokerages to insurance companies, to get a 360 degree view of
their customers by elevating to an enterprise-wide level customer and product information
that is trapped in business silos,” said William Pieroni, general manager of global
insurance for IBM. “Financial institutions recognize the need to unify this
information to better service their customers, but they also want to do it as cost
effectively as possible. This alliance can help make that a reality. DWL has leading
Web-enabled applications that, combined with IBM’s middleware and consulting and
integration services, provide a massively scalable solution for financial services institutions.”

“IBM has consistently offered the innovative
technologies needed to support real time business processing on an enterprise-wide
level,” said Simon Chong, vice president marketing and strategic alliances, DWL.
“These technologies are crucial to our customers’ ability to develop and deploy
customer-centric business solutions. We also intend to leverage our mutual capabilities in
Web services to provide a robust set of technologies to support the next level of
services-based applications that are key for financial services.”

The DWL strategic alliance is another example of IBM’s
commitment to go-to-market with leading independent software vendors through the
PartnerWorld for Developers program (
). These alliances target industries
such as financial services, retail and manufacturing, and solution segments including
enterprise resource planning, supply chain management, customer relationship management
and business intelligence. The goal is to provide developers with access to new customers
and revenue opportunities through IBM’s marketing, sales and solutions resources. In
return, developers commit to lead with IBM’s middleware, server platforms, and services.

A history of working together
DWL has traditionally developed its applications on IBM technologies delivered and
integrated by IBM Global Services. DWL has also worked with IBM eServer group as an
advanced member of IBM PartnerWorld for Developers (PWD), DWL’s open Enterprise Java Bean
and XML component architecture utilizes IBM’s e-business infrastructure technologies:
WebSphere Application Server, WebSphere Portal Server, MQSeries Family, Visual Age For
Java, WebSphere Commerce Suite and, DB2 UDB.

About IBM

IBM is the world’s largest information technology (IT) company and provider of IT
services, as well as a preeminent technology partner to the world’s financial services
industry. Working directly with its financial services customers, IBM helps them become
more competitive through the innovative deployment of high-impact solutions. These
solutions comprise the full range of IBM capabilities including consulting, software,
hardware, research and services. Additional information can be found at

About IBM PartnerWorld for Developers
Software application developers receive support from IBM’s PartnerWorld for Developers
(PWD) – a worldwide program designed to help software developers reach broader markets,
lower their costs of doing business, and take their products to market faster. Developers
may contact IBM via: PWD at
or 1.800.627.8363 in North America (NA),
1.770.835.9902 outside North America.

About DWL

DWL is a leader in Unified Business Services software. DWL applications elevate customer,
account and product functions from front and back office silos to an enterprise-wide
service layer. This enables companies to unify, view and update customer information
across all business lines and systems in real time and give their consumers, partners,
suppliers and employees a single view of the enterprise. The result is consistent and real
time delivery of products and services, strengthened relationships with key business
audiences and increased return on companies’ back office, front office and CRM systems.
Founded in 1996, DWL has offices in Atlanta, New York, Toronto, London, Paris and S�o
Paulo. DWL clients include AXA, MetLife, Erie, Manulife, CGU, The Body Shop, Royal &
SunAlliance and Cara Foods, among others. DWL has system integrator and platform
relationships with IBM, Accenture, Sun Microsystems, BEA Systems and Palm Computing.

* Denotes a trademark of the IBM Corporation. The IBM
eServer brand consists of the established IBM e-business logo with the following
descriptive term “server” following it.

** DB2 and WebSphere are registered trademarks of IBM Corporation.

*** Java, and all Java-based trademarks and logos are trademarks or registered trademarks
of Sun Microsystems, in the United States and other countries.