TORONTO, Dec. 13 – Sun Life Financial announced today new,
innovative service enhancements for members of employer-sponsored retirement plans,
including multi-language call centre service. Launching in January 2002, the Group
Retirement Services division of Sun Life Assurance Company of Canada, a member of the Sun
Life Financial group of companies, will be the first in Canada to offer employees, who are
members of group retirement or savings plans, immediate access to live language
interpretation in more than 150 languages.
Additionally, group plan members will also be able to enjoy
extended call centre hours, from 8 a.m. to 8 p.m. EST, and the implementation of
Web-Assist, a service which provides 24 hours a day/ 7 days a week assistance to employees
accessing their group retirement plan. The new bilingual Web-Assist Service, also an
industry first, provides personal identification number (PIN) resets and browser support
to plan members anytime. The multi-language call centre service and extended call centre
hours will be available as of Jan. 2, 2002. The Web-Assist service will be available as of
Jan. 14, 2002, just in time for RRSP season.
“These service enhancements are examples of our
commitment to provide group plan members with innovative services and establish a new
benchmark in the direct member services industry,” said Mary De Paoli,
Vice-President, National Sales and Marketing, Group Retirement Services. “The
multi-language call centre service, extended call centre hours and Web-Assist, enable
members to manage their plans more effectively and efficiently, be it from work or home.”
These new features complement the existing robust
functionality of the plan member Web site. The site enables plan members to enroll online,
access detailed account information, conduct transactions, as well as make online RRSP
lump sum contributions with direct debit, online RRSP tax receipts, and gain access to
Morningstar for detailed daily fund information.
Group retirement plans are administered by Sun Life
Assurance Company of Canada, a member of the Sun Life Financial group of companies and a
wholly-owned subsidiary of Sun Life Financial Services of Canada Inc.
Sun Life Assurance Company of Canada has more than 50 years
of experience in pension plan administration, and is a leading provider of Defined
Contribution Pension Plan, Group RRSP and Deferred Profit Sharing Plan services in Canada.
Sun Life Financial is a leading international financial
services organization providing a diverse range of wealth accumulation and protection
products and services to individuals and corporate customers. Tracing its roots back to
1871, Sun Life Financial and its partners today have operations in key markets worldwide,
including Canada, the United States, the United Kingdom, Hong Kong, the Philippines,
Japan, Indonesia, India, and Bermuda. As of September 30, 2001 the Sun Life Financial
group of companies has total assets under management of CDN $299 billion.
Sun Life Financial Services of Canada Inc. trades on the
Toronto (TSE), New York (NYSE) and Philippine (PSE) stock exchanges under ticker symbol
“SLC”, and on the London Stock Exchange under Ticker symbol “SFC”.