Clarica provides customers with Web-based two-way secure messaging Canadian insurance industry first

WATERLOO, ON, Dec. 4 – Clarica is providing a Canadian
insurance industry first by introducing two-way secure messaging as a feature on Customer
Access, a secure area of Clarica’s Web site that allows customers to see all of their
accounts, including personal investments and insurance plans, and group health, dental and
savings plans for groups which have enrolled.

The secure messaging feature maintains the privacy of a
customers’ financial and personal information while sending and receiving electronic
messages to and from Clarica as well as its agents.

Barry Triller, Executive Vice-President, Canadian
Customers, said “Federal Privacy legislation to protect personal information will be
extended to the insurance industry in 2004. We’re offering secure messaging now because we
know our customers are concerned about privacy. Safeguarding customers’ personal
information is not new to Clarica. It’s the way we’ve always done business. Adding two-way
secure messaging extends our options for secure communication with our Customer Access
users and provides them with and easy and convenient way to communicate with Clarica at a
time that they choose.”

A recent study by Ipsos-Reid Corporation found that two out
of every three Canadians who do not make online purchases of goods or services are
concerned about the privacy of their personal information while four out of five are
concerned about security of credit card information. These factors are a heavy influence
on the 59 per cent of Canadians with Internet access who have yet to make an online
purchase, the study showed.

Clarica (CLI: TSE) has provided insurance
and investment solutions to Canadians for 130 years. As well as individual and group
insurance, Clarica also provides a full range of savings and retirement products. In
Canada, Clarica serves more than 3.3 million customers through 8,000 staff, agents,
financial planners and group representatives who operate out of 90 offices throughout the
country. In the U.S, Clarica operates from three mid-western locations to serve 225,000 policyholders.