Clarica provides customers with Web-based two-way secure messaging

A Canadian insurance industry first

Waterloo, ON (Dec. 4, 2001) – Clarica is providing a Canadian insurance industry first by introducing two-way secure messaging as a feature on Customer Access, a secure area of Clarica’s Web site that allows customers to see all of their accounts, including personal investments and insurance plans, and group health, dental and savings plans for groups which have enrolled.

The secure messaging feature maintains the privacy of a customers’ financial and personal information while sending and receiving electronic messages to and from Clarica as well as its agents.

Barry Triller, Executive Vice-President, Canadian Customers, said “Federal Privacy legislation to protect personal information will be extended to the insurance industry in 2004. We’re offering secure messaging now because we know our customers are concerned about privacy. Safeguarding customers’ personal information is not new to Clarica. It’s the way we’ve always done business. Adding two-way secure messaging extends our options for secure communication with our Customer Access users and provides them with and easy and convenient way to communicate with Clarica at a time that they choose.”

A recent study by Ipsos-Reid Corporation found that two out of every three Canadians who do not make online purchases of goods or services are concerned about the privacy of their personal information while four out of five are concerned about security of credit card information. These factors are a heavy influence on the 59 per cent of Canadians with Internet access who have yet to make an online purchase, the study showed.

Clarica (CLI: TSE) has provided insurance and investment solutions to Canadians for 130 years. As well as individual and group insurance, Clarica also provides a full range of savings and retirement products. In Canada, Clarica serves more than 3.3 million customers through 8,000 staff, agents, financial planners and group representatives who operate out of 90 offices throughout the country. In the U.S, Clarica operates from three mid-western locations to serve 225,000 policyholders.

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