DWL, SUN Microsystems and iPLANET Announce Availability of Transactional CRM Solution using leading edge Java Technology

DWL’s Real-Time Transactional CRM Powered By iPlanet™ Application Server On Sun’s Solaris™ Operating Environment

NEW YORK, N.Y. AND PALO ALTO, CALIF., – July 18, 2001 – DWL Incorporated, a leading provider of transactional customer relationship management (CRM) solutions, Sun Microsystems, Inc. and iPlanet E-Commerce Solutions, a Sun-Netscape Alliance, today announced the availability of the industry’s first Enterprise JavaBeans™ (EJB™) architecture-based transactional CRM solution. Powered by iPlanet™ Application Server, Enterprise Edition software, and supporting Java™ 2 Platform, Enterprise Edition (J2EE™), the solution will help financial services and insurance companies leverage and consolidate back-end legacy and administrative systems to create personalized portals that support key CRM functionality.

Built on DWL Unifi Engine™, an open, web-based platform for integrating back office systems with front office business operations, DWL’s transactional CRM solution consists of audience-specific portals for the insurance and consumer products industries. By leveraging the Sun Open Net Environment (Sun ONE), these personalized e-business applications make it easier for an organization’s customers, suppliers, partners and employees to complete end-to-end business processes by connecting them in real-time to their core business systems.

“We are seeing some of the largest and most influential financial services companies selecting J2EE technology-based applications, recognizing it as the most solid platform for both development and deployment of critical web services applications,” said Justin LaFayette, chairman and co-founder, DWL. “It is critical we work with companies like Sun and iPlanet in order to allow major insurance and consumer products companies to leverage this technology and support real-time, end-to-end business transactions across multiple touch points over multiple web and wireless devices.”

“Yesterday’s legacy-based technology stores important customer intelligence in silos and prohibits sharing of information between channels. Insurance companies haven’t been able to service their customers the way they’d like to, or realize the cost-saving effect of an online e-market place,” explained Darryl Parker, Sun Microsystems senior director for market development. “The J2EE technology provides an integratable platform that embraces multiple applications and breaks down the barriers between channels of information that can be shared across the Web. Once limited by a paper-based system tied to legacy technology, vital customer information is now available to any agent, anywhere, anytime on any device.”Parker concluded, “For insurance companies looking to stay competitive, the ease of use and accessibility to information means reduced time to market for new services and lower costs, and a closer relationship to the customer.”

“Applications that cut across multiple organizational boundaries must support diverse application and technology infrastructures,” said Wes Wasson, vice president of iPlanet product marketing. “By leveraging J2EE standards and the industry’s leading* application server, iPlanet customers can simplify the application lifecycle by delivering re-usable e-commerce applications and components that span multiple projects and platforms.”

*Forrester Research’s eBusiness TechRankings, Dec. 2000.

About DWL Incorporated

DWL Incorporated is a leader in transactional e-business solutions for major insurance, financial services, consumer products and retail companies throughout North America and Europe. The company’s financial services client list includes AXA, Manulife Financial, National Life Group, Royal & SunAlliance Financial and Sun Life Financial, amongst others. DWL has also aligned with leading technology and consulting partners to increase its services and vertical scope. Founded in 1996, DWL Incorporated is a privately owned, venture capital and institutionally funded corporation headquartered in Toronto. The company has offices in New York, London, Paris and Sao Paulo. For more information about DWL and its products and services, please visit www.dwl.com.

About Sun Microsystems Inc.

Since its inception in 1982, a singular vision — “The Network Is The Computer™” — has propelled Sun Microsystems, Inc. (Nasdaq: SUNW), to its position as a leading provider of industrial-strength hardware , software and services that power the Internet and allow companies worldwide to take their businesses to the nth. With $19.2 billion in annual revenues, Sun can be found in more than 170 countries and on the World Wide Web at www.sun.com.

About iPlanet E-Commerce Solutions

iPlanet E-Commerce Solutions, a Sun-Netscape Alliance, was established in March 1999 by America Online, Inc. (NYSE: AOL) and Sun Microsystems, Inc. (NASDAQ: SUNW) to power the next wave of the net economy through thought leadership, technical innovation, expert services and the creation of exceptional customer satisfaction. The iPlanet Platform is the industry’s leading software environment designed to enable rapid assembly and deployment of scalable Internet services. Based on best-of-breed, open and proven technologies, the platform includes the world’s #1 Messaging, Directory, Web and Application Servers. For more information, consult the iPlanet E-Commerce Solutions Web site at www.iplanet.com.

Sun, Sun Microsystems, the Sun logo, Java, Solaris, Enterprise JavaBeans, EJB, iPlanet, J2EE and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc., in the United States and other countries.

Netscape and the Netscape N logo are registered trademarks of Netscape Communications Corporation in the United States and other countries. Other Netscape logos, product names, and service names are also trademarks of Netscape Communications Corporation, which may be registered in other countries.

Source: DWL Incorporated

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